Customer Care Executive

🕒 December 9, 2025

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle customer inquiries and provide timely, accurate assistance over the phone. • Listen actively to customer concerns and offer effective solutions. • Update and maintain accurate records of customer interactions in our system. • Ensure a high level of customer satisfaction and build strong relationships. • Collaborate with team members to resolve complex customer issues. • Stay updated with product knowledge and company policies to provide accurate information. • Maintain a positive and professional attitude at all times. • Meet individual and team performance targets and goals. • Provide regular feedback and suggestions to improve customer support processes.

🎯 Requirements

• Strong communication skills in multiple languages are a must. • Graduation is mandatory, with a preference for candidates with a customer service or BPO background. • Basic computer literacy and proficiency in using various software and systems. • Excellent listening and problem-solving abilities. • A customer-oriented mindset and a willingness to go the extra mile. • Ability to work in a fast-paced, target-driven environment. • Strong time management and organizational skills. • Prior experience in a customer support or call center role is an advantage. • Willingness to learn and adapt to new processes and technologies. • A positive and enthusiastic attitude towards customer service.