Customer Care Executive

🕒 November 29, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle customer inquiries and provide accurate information via phone, email, and live chat. • Resolve customer complaints and ensure their satisfaction with our products and services. • Maintain a high level of customer service excellence, ensuring a positive customer experience. • Collaborate with internal teams to gather product knowledge and stay updated on company policies. • Document and escalate complex customer issues to the appropriate teams for further action. • Maintain accurate records of customer interactions and ensure data privacy and security. • Provide feedback and suggestions to improve customer service processes and strategies. • Actively participate in team meetings and contribute to the continuous improvement of the department. • Uphold the company's values and maintain a professional and courteous demeanor at all times.

🎯 Requirements

• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer service or call center environment is preferred. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels. • Strong problem-solving and critical thinking abilities to handle customer inquiries effectively. • Proficiency in using computer systems and customer relationship management (CRM) software. • Ability to work independently and manage a high volume of customer interactions. • Excellent time management and organizational skills to prioritize tasks and meet deadlines. • A customer-centric mindset with a focus on delivering exceptional service. • Willingness to learn and adapt to new processes and technologies. • A positive and professional attitude, with the ability to work collaboratively in a team environment.

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