Customer Care Executive

🕒 November 29, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• As a Customer Care Executive, you will be the face and voice of Digitide Solutions, representing our brand and values. • Your primary role is to provide exceptional customer service, building strong relationships, and ensuring a positive customer experience. • You will be the first point of contact for customers, handling inquiries, and resolving issues via various channels, including phone, email, and live chat.

🎯 Requirements

• Handle customer inquiries and provide accurate, timely responses. • Resolve customer complaints and ensure their satisfaction. • Maintain a high level of product and service knowledge. • Up-sell and cross-sell company products and services. • Collaborate with internal teams to improve customer experience. • Ensure data privacy and security during customer interactions. • Maintain accurate records of customer interactions and feedback. • Provide regular reports on customer trends and insights. • Stay updated with industry trends and competitor activities. • Actively contribute to team goals and company objectives.

🏖️ Benefits

• Excellent communication skills, both verbal and written. • Strong customer service orientation and a positive attitude. • Ability to multi-task and manage multiple customer interactions. • Proficiency in using customer relationship management (CRM) systems. • Basic knowledge of collections and debt recovery processes. • Familiarity with MS Office and Google Workspace. • Ability to work independently and as part of a team. • Excellent problem-solving and conflict resolution skills. • Attention to detail and a customer-centric approach. • A minimum of 1-2 years of experience in a customer-facing role.

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