Customer Service Associate

Job not on LinkedIn

🕒 November 27, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle customer inquiries and complaints via phone, email, and chat, ensuring timely and accurate responses. • Provide accurate and up-to-date product/service information to customers, promoting a positive brand image. • Resolve customer issues and conflicts, employing effective problem-solving skills and a calm, professional demeanor. • Maintain accurate records of customer interactions and feedback, contributing to our continuous improvement process. • Collaborate with other departments to ensure a seamless customer journey and efficient issue resolution. • Stay updated on company policies, procedures, and product knowledge to provide accurate information to customers. • Actively listen to customer needs and provide tailored solutions, demonstrating a customer-centric approach. • Build and maintain strong relationships with customers, fostering a positive and loyal customer base. • Identify and escalate potential risks or issues to the relevant teams, ensuring prompt action and resolution.

🎯 Requirements

• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer service or call center environment is preferred. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels. • Strong problem-solving and conflict resolution skills, with a calm and professional approach. • Ability to work collaboratively in a team environment, contributing to a positive and supportive work culture. • Proficiency in using customer relationship management (CRM) systems and basic computer applications. • A customer-centric mindset, with a passion for delivering exceptional service and building relationships. • Excellent time management and organizational skills, with the ability to prioritize tasks effectively. • Willingness to learn and adapt to new processes and technologies, staying updated with industry trends. • A positive and enthusiastic attitude, with a commitment to continuous improvement and personal development.

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