Customer Service Associate

Job not on LinkedIn

🕒 November 28, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Manage inbound and outbound customer calls efficiently and professionally. • Collect pending EMIs for the current month, ensuring timely and accurate payments. • Guide customers through the payment process, offering clear and concise instructions. • Provide accurate and up-to-date product information to customers, addressing their queries. • Maintain a friendly and helpful attitude throughout customer interactions. • Document and update customer records accurately, ensuring data integrity. • Identify and escalate complex customer issues to the appropriate team members. • Collaborate with the collections team to develop effective strategies for EMI collections. • Stay updated with company policies and procedures, ensuring compliance. • Actively contribute to a positive and supportive team environment.

🎯 Requirements

• High school diploma or equivalent; college degree preferred. • 1-2 years of experience in a customer service or collections role. • Excellent communication skills, both verbal and written. • Strong phone etiquette and the ability to manage multiple calls. • Proficiency in using CRM systems and Microsoft Office. • Ability to work independently and manage time effectively. • Excellent problem-solving skills and a customer-centric approach. • Willingness to learn and adapt to new processes and technologies. • Strong attention to detail and accuracy in data entry. • A positive and enthusiastic attitude towards customer service.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development

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