Customer Service Associate

Job not on LinkedIn

🕒 December 1, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Act as the primary point of contact for customers, ensuring a positive and professional experience. • Handle customer inquiries and provide accurate, timely responses. • Resolve customer complaints and issues, aiming for complete satisfaction. • Maintain a thorough understanding of our products and services to offer informed guidance. • Build and maintain strong relationships with customers, fostering trust and loyalty. • Collaborate with internal teams to ensure a seamless customer journey. • Provide regular feedback and insights to improve our customer service processes. • Uphold the company's values and maintain a positive brand image. • Stay updated with industry trends and customer service best practices.

🎯 Requirements

• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer service role, preferably in a call center environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels. • Strong problem-solving and conflict resolution skills. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • A customer-centric mindset, with a passion for delivering exceptional service. • Excellent time management and organizational skills. • Ability to work in a fast-paced, dynamic environment. • A positive, can-do attitude and a willingness to learn and grow.

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