Customer Service Associate

Job not on LinkedIn

🕒 December 4, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Provide excellent customer service and support via phone, email, and chat. • Efficiently handle customer inquiries, complaints, and requests, ensuring prompt resolution. • Maintain a high level of quality and accuracy in all customer interactions. • Adhere to the company's code of conduct and maintain a professional demeanor. • Attend briefings and stay updated with product knowledge to provide accurate information. • Ensure proper login hours and attendance, as per the schedule. • Meet quality assurance thresholds and minimize fatal errors. • Maintain schedule adherence for breaks, talk time, and wrap-up time. • Initiate and participate in team activities to foster a positive work environment. • Collaborate with the team to continuously improve customer service processes.

🎯 Requirements

• High school diploma or equivalent; college degree preferred. • 1-2 years of experience in a customer service role, preferably in a call center environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and critical thinking abilities. • Proficiency in using computers and customer relationship management (CRM) systems. • Ability to work independently and manage multiple tasks simultaneously. • Flexibility to work in a fast-paced, dynamic environment. • Excellent time management and organizational skills. • Willingness to learn and adapt to new processes and technologies. • A positive attitude and a customer-centric approach.

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