Customer Service Associate

Job not on LinkedIn

🕒 December 8, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Handle customer inquiries and complaints via phone, email, and live chat, providing prompt and accurate responses. • Maintain a high level of customer satisfaction by ensuring all interactions are friendly and professional. • Collaborate with the collections team to resolve customer issues and ensure a smooth collections process. • Document and update customer records accurately, ensuring data integrity and confidentiality. • Identify and escalate complex or sensitive customer issues to the appropriate team members or managers. • Stay updated with company policies, procedures, and product knowledge to provide accurate information to customers. • Actively listen to customer concerns and provide tailored solutions, demonstrating empathy and understanding. • Maintain a positive and solution-oriented mindset, even in challenging situations, to ensure customer retention. • Assist in identifying trends or patterns in customer inquiries to improve overall customer service and collections processes.

🎯 Requirements

• DRA certification is mandatory. • A minimum of 6 months of experience in a collections role is required. • HSC or Graduate qualification is preferred. • Excellent communication skills, both written and verbal, with the ability to adapt to different communication channels. • Strong problem-solving and critical thinking abilities to handle customer inquiries effectively. • Ability to work independently and manage multiple tasks simultaneously, ensuring timely resolutions. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • A customer-centric approach with a focus on delivering exceptional service and building strong customer relationships. • Willingness to continuously learn and adapt to new processes and technologies. • Strong work ethic, professionalism, and a positive attitude are essential.

🏖️ Benefits

• DRA certification is mandatory. • A minimum of 6 months of experience in a collections role is required. • HSC or Graduate qualification is preferred. • Excellent communication skills, both written and verbal, with the ability to adapt to different communication channels. • Strong problem-solving and critical thinking abilities to handle customer inquiries effectively. • Ability to work independently and manage multiple tasks simultaneously, ensuring timely resolutions. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • A customer-centric approach with a focus on delivering exceptional service and building strong customer relationships. • Willingness to continuously learn and adapt to new processes and technologies. • Strong work ethic, professionalism, and a positive attitude are essential.

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