Customer Service Associate

Job not on LinkedIn

🕒 December 12, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 27%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Respond to customer inquiries and provide timely, accurate information. • Resolve customer complaints and ensure their satisfaction. • Maintain a positive and professional attitude at all times. • Build strong customer relationships and ensure their loyalty. • Handle customer escalations and provide effective solutions. • Collaborate with other teams to improve customer service processes. • Stay updated with product knowledge and company policies. • Document customer interactions and maintain accurate records. • Provide feedback and suggestions to improve customer service strategies.

🎯 Requirements

• Excellent communication and interpersonal skills. • Strong problem-solving and analytical abilities. • Ability to work independently and manage multiple tasks. • Customer-centric approach and a passion for delivering exceptional service. • Proficiency in using customer relationship management (CRM) systems. • Experience in a customer service or call center environment is preferred. • Basic knowledge of collections or telecollection processes is an asset. • Ability to work in a fast-paced and dynamic environment. • Excellent time management and organizational skills. • A positive and enthusiastic attitude towards customer service.

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