Customer Service Associate

Job not on LinkedIn

🕒 November 26, 2025

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 28%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Digitide

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

<Digitide> Digitide is a technology services and products company that blends AI, cloud, data engineering, and managed services to help enterprises modernize operations and improve customer experiences. It offers GenAI and AI-driven platforms (Pulse. ai, Insurance Data Hub, SmartHR, SmartPay), cloud migrations, cybersecurity, digital engineering, low-code applications, and business process services including an AI-powered omnichannel contact center. Digitide serves banking, insurance, healthcare, public sector and large enterprise customers, delivering end-to-end solutions from consulting to managed platforms and analytics.

📋 Description

• Contact customers with overdue accounts to discuss their financial situation and negotiate payment plans. • Maintain accurate records of customer interactions, payment arrangements, and follow-up actions. • Provide excellent customer service by actively listening to customer concerns and offering empathetic and practical solutions. • Collaborate with the collections team to ensure a seamless and efficient debt recovery process. • Stay updated on industry regulations and best practices related to debt collection and customer service. • Handle customer inquiries and complaints promptly and professionally, ensuring a positive customer experience. • Identify potential payment issues and work proactively to mitigate risks and prevent further debt accumulation. • Escalate complex or sensitive customer cases to the appropriate team members or supervisors as needed. • Maintain a high level of data privacy and security when handling customer information. • Continuously seek opportunities to improve customer service processes and enhance customer satisfaction.

🎯 Requirements

• High school diploma or equivalent; college degree in a related field is preferred. • 1-2 years of experience in customer service, preferably in a collections or debt recovery environment. • Excellent verbal and written communication skills, with the ability to communicate effectively with diverse customer profiles. • Strong active listening and problem-solving skills, with a customer-centric approach. • Proficiency in using CRM systems and Microsoft Office applications. • Ability to work independently and manage a high volume of customer interactions. • Excellent time management and organizational skills, with the ability to prioritize tasks effectively. • Strong attention to detail and accuracy when handling customer data and financial information. • A positive and professional attitude, with the ability to maintain composure in challenging situations. • Willingness to undergo training and stay updated on industry trends and best practices.

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