Billing and Administration Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Provide Level 2/3 technical support across customer environments • Diagnose and resolve complex hardware, software, network, server, and cloud issues • Manage escalated incidents through to resolution or appropriate technical handover • Conduct root-cause analysis and implement practical, sustainable solutions • Provide clear technical updates to customers and internal stakeholders • Administer and support Microsoft 365, Windows Server, Active Directory, and endpoint environments • Support user accounts, permissions, email, shared resources, and Microsoft services • Assist with server maintenance, patching, upgrades, and infrastructure improvements • Support virtualised environments, backup systems, and disaster recovery solutions • Troubleshoot and maintain routers, switches, wireless, VPNs, and firewalls • Support network security and endpoint protection technologies • Monitor system health, security alerts, and infrastructure performance • Assist with security improvements, access controls, and best-practice implementations • Contribute to infrastructure, cloud, Microsoft 365, security, and technology improvement projects • Assist with migrations, upgrades, deployments, and implementation activities • Work directly with customers to understand technical requirements and provide appropriate solutions • Build strong customer relationships through professional communication and dependable service • Maintain technical documentation, tickets, procedures, and knowledge articles • Identify recurring technical issues and recommend improvements • Contribute to automation and process optimisation • Share technical knowledge with colleagues and support internal standards and procedures

🎯 Requirements

• 3+ years of experience in an MSP, IT support, or technical services environment • Strong Level 2/3 troubleshooting and escalation experience • Experience supporting Microsoft 365, Windows Server, Active Directory, and endpoint environments • Strong networking knowledge, including TCP/IP, DNS, DHCP, VPNs, VLANs, switches, and firewalls • Experience with cloud platforms and virtualisation technologies • Familiarity with backup, monitoring, security, and remote management solutions • Experience using ConnectWise, Kaseya, or similar PSA/RMM platforms is advantageous • Relevant Microsoft, Cisco, CompTIA, or other industry certifications are highly regarded • Strong analytical and problem-solving abilities • Excellent written and verbal communication skills • Customer-focused approach with a commitment to high-quality service • Ability to manage multiple priorities and technical issues effectively • Strong ownership and accountability from initial diagnosis through to resolution • Proactive approach to identifying recurring issues and opportunities for improvement • Comfortable working independently while collaborating effectively with wider technical teams

🏖️ Benefits

• Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events and engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture where ideas and feedback matter • Flexible work – home or office • Rewards and recognition • Christmas and financial year-end parties