L2 Systems Engineer

🔥 1 hour ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 29 days.
• No salary listed.

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Dijital Team

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11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Provide technical support across diverse managed services customers • Investigate and resolve incidents and service requests • Manage and prioritise assigned support tickets • Maintain clear customer communication and provide professional updates • Support Microsoft 365 services including Exchange Online, Outlook, Teams, SharePoint, and OneDrive • Complete approved user onboarding and offboarding, including account administration, licensing, group memberships, and access requests • Troubleshoot Microsoft Entra ID, Active Directory, password, MFA, and authentication issues • Troubleshoot Windows desktops, laptops, peripherals, applications, device configurations, performance, and connectivity issues • Assist with Microsoft Intune device enrolment, configuration, and compliance issues • Support device deployments, migrations, and routine technical changes • Perform routine security checks and respond to endpoint and email security issues • Escalate suspected cybersecurity incidents and complex infrastructure matters • Investigate LAN, wireless, VPN, DNS, DHCP, and internet connectivity issues • Monitor endpoint health, backup status, service availability, alerts, and scheduled checks • Support customer business applications, including Best Practice where applicable • Follow ITIL-aligned incident, service request, and change management practices • Maintain accurate ticket notes, investigation records, time entries, customer updates, and technical documentation • Provide comprehensive handovers and escalations • Contribute to knowledge base articles, support procedures, and service improvement initiatives • Continuously develop technical capabilities while following security, access approval, and change management procedures

🎯 Requirements

• Previous experience delivering technical support within an MSP environment is essential, ideally supporting multiple customer environments • Demonstrated capability in an L1.5 or L2 service desk, systems support, or modern workplace support role • Practical experience supporting Microsoft 365, Windows endpoints, user accounts, and common business applications • Strong troubleshooting skills and ability to investigate issues independently and recognise when escalation is required • Understanding of cybersecurity fundamentals, including MFA, access controls, endpoint protection, phishing awareness, and secure information handling • Familiarity with ITIL-aligned service desk practices, incident management, service requests, and change management • Microsoft 365 administration and support, including Exchange Online, Outlook, Teams, SharePoint, and OneDrive • Microsoft Entra ID and basic Active Directory administration, including user accounts, groups, and access management • Windows desktop and laptop troubleshooting, application support, and peripheral configuration • Microsoft Intune and modern workplace device management • Basic Microsoft Defender and endpoint security concepts • Networking fundamentals, including TCP/IP, DNS, DHCP, wireless connectivity, and VPN troubleshooting • Familiarity with helpdesk ticketing, remote support, monitoring, and technical documentation systems • Best Practice software experience strongly preferred • Experience with Datto Autotask PSA, Datto RMM, Datto SaaS Protect, Datto BCDR, or comparable backup solutions advantageous • Exposure to Windows Server, Hyper-V, VMware, Microsoft Azure, Google Workspace, FortiGate, Fortinet, Ubiquiti, Ruckus Wi-Fi, D-Link, ThreatLocker, ConnectSecure, Blackpoint Cyber, Keeper Password Manager, EasyDMARC, Exclaimer, Phriendly Phishing, 3CX, Adobe products, Microsoft Purview, Inforcer, AdminDroid, and Datadog advantageous • Awareness of the Australian Essential Eight and experience supporting security-focused or compliance-driven environments • Excellent written and verbal communication skills • Professional, patient, and customer-focused approach • Structured and methodical troubleshooting approach with strong attention to detail • Proactive mindset, ownership, and reliable follow-through • Sound judgement when investigating or escalating technical issues • Ability to manage competing priorities across multiple customer environments • Collaborative attitude and willingness to learn from senior engineers • Strong documentation practices and commitment to maintaining secure working environments

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events and engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture where ideas and feedback matter • Flexible work — home or office • Rewards and recognition • Christmas and financial year-end parties

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