Level 3 Engineer, Microsoft 365 Specialist

🔥 21 hours ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Design, configure, and continuously improve internal IT systems, tools, and service-delivery capabilities • Build and administer RMM environments, including supporting the transition toward NinjaOne and existing TeamViewer capabilities • Configure and enhance PSA platforms and operational workflows • Deliver Level 1, Level 2, and Level 3 technical support, incident triage, and incident management • Implement and administer Microsoft Intune, Conditional Access, Windows Autopilot, and mobile device management environments • Configure Microsoft Purview, including data loss prevention and information/document classification • Implement and maintain Microsoft 365 and SaaS backup solutions • Support secure administration across multiple Microsoft 365 tenants • Assess and audit internal and client environments, identify gaps, and implement structured improvements • Support Microsoft Azure and systems-engineering activities, including virtual machine and terminal-server provisioning • Configure and support Ubiquiti UniFi networking and Lenovo and HP desktop devices • Create and maintain technical documentation, implementation records, standards, procedures, and change records • Apply IT service-management and change-management practices • Strengthen client environments against cybersecurity standards and controls, including SMB1001 Gold where applicable • Explore practical applications of AI and automation to improve processes, service delivery, and client outcomes • Proactively identify priorities and recommend improvements with limited day-to-day direction

🎯 Requirements

• Minimum five years of relevant experience across IT engineering, systems administration, or technical support • Demonstrated Level 3 capability within Microsoft 365 environments • Hands-on experience with Intune, Conditional Access, Windows Autopilot, and Microsoft Purview • Previous experience working within a managed services provider environment • Ability to design, implement, and support production systems • Strong Level 1, Level 2, and Level 3 incident triage and incident-management experience • Experience configuring or improving RMM and PSA platforms and workflows • Working knowledge of networking, endpoint management, identity, security, backup, and SaaS administration • Ability to audit technology environments, identify gaps, and deliver structured remediation • Strong written and verbal English communication skills • Strong Microsoft 365 administration and security expertise • Experience with mobile device management, data loss prevention, and information/document classification • Knowledge of RMM and remote-support platforms • Experience configuring PSA platforms and service-management workflows • Experience supporting Ubiquiti UniFi networking and Lenovo and HP desktop environments • Sound understanding of SaaS concepts, cybersecurity controls, and secure administration practices • Relevant Microsoft certifications or equivalent demonstrable technical capability • Practical knowledge of IT service management and change management • Methodical, proactive, self-directed, detail-oriented, and reliable when managing privileged access

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist – mental health & counseling support • Reimbursement for industry certifications • Open-door culture where ideas and feedback matter • Flexible work – home or office • Rewards & recognition • Christmas and financial year-end parties