Sales and Business Administration Coordinator

🔥 3 hours ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Prepare, review, amend, and issue customer quotations using Kaseya Quote Manager • Support quote amendments, renewals, pricing requests, and related sales administration • Work with sales and technical teams to improve quotation processes and resolve pricing or product-related queries • Liaise with vendors and distributors to obtain accurate pricing, licensing, and product information • Maintain accurate customer contracts within Autotask and associated business systems • Coordinate contract creation, amendments, renewals, and lifecycle administration • Respond to customer account enquiries regarding contracts, licensing, billing administration, and account records • Escalate technical matters while maintaining ownership of communication and follow-through • Run licence and usage reports from vendor portals • Reconcile vendor SKUs and licence quantities against Autotask contracts and internal records • Investigate discrepancies, identify root causes, and coordinate corrections • Clean, validate, and prepare vendor report data for business systems and billing processes • Maintain accurate CRM records and customer information • Support customer lists, segmentation, campaign administration, and marketing reporting • Provide Level 1 and Level 2 administrative support for marketing activities • Assist with workflows and integrations across KQM, Autotask, and CRM platforms • Create and maintain process documentation, workflow guides, and internal resources • Run, validate, clean, and prepare reports from vendors and business applications • Conduct internal training sessions and share knowledge across the team • Research operational issues and recommend practical solutions • Identify recurring issues and recommend workflow, system, and process improvements • Assist with approved workflow and integration improvements • Provide broader business administration support, including service desk coordination, ticket management, or dispatch activities where appropriate • Maintain accurate records and ensure tasks reach clear, documented outcomes

🎯 Requirements

• Strong background in sales support, business administration, operations coordination, contracts, or customer account management • Experience supporting quotations, renewals, contracts, customer records, and commercial administration • Strong attention to detail when working with pricing, contracts, licensing, SKUs, reports, and customer information • Ability to manage competing priorities while maintaining accuracy and consistent follow-through • Intermediate experience with Kaseya Quote Manager (KQM) • Intermediate to advanced experience with Autotask Contract Manager • Experience with CRM platforms and maintaining accurate customer data • Intermediate proficiency across Microsoft 365, including Excel, Outlook, Teams, SharePoint, Planner, OneNote, Loop, Copilot, and Clipchamp • Working experience with SoftwareOne, Rhipe, or equivalent Microsoft licensing portals • Familiarity with IT documentation and password management platforms such as IT Glue or Keeper • Experience with vendor reporting tools and data reconciliation • Excellent written and verbal English communication skills • Strong customer service skills • Commercial awareness and confidence handling customer account, licensing, billing, and contract enquiries • Ability to escalate technical matters appropriately while retaining ownership of customer communication and follow-up • Strong organisational and prioritisation skills • Proactive, self-directed, and comfortable taking ownership of tasks • Strong analytical and problem-solving abilities • Ability to document processes and deliver internal knowledge-sharing or training sessions • Strong security awareness when handling customer and business information • Positive learning mindset and willingness to develop new systems and process capabilities • Collaborative, reliable, and confident raising concerns or identifying areas for improvement

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture where ideas and feedback matter • Flexible work – home or office • Rewards and recognition • Christmas and financial year-end parties