Support Desk Analyst – LS Central, Dynamics Business Central

🔥 22 hours ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Provide first- and second-level application support for customers using LS Central and Microsoft Dynamics 365 Business Central • Resolve incidents and fulfil service requests • Act as a primary point of contact for LS Central customer support requests • Log, triage, investigate, and resolve incidents and service requests in line with agreed SLAs • Diagnose functional issues within LS Central and Microsoft Dynamics 365 Business Central • Escalate complex or high-priority issues to senior support analysts, ERP consultants, or development teams • Communicate with customers regarding issue progress and resolution • Support day-to-day LS Central operations, including configuration changes, user support, and data fixes • Assist with minor enhancements and operational requests • Follow support processes, procedures, and escalation pathways • Maintain updates in the support ticketing system • Create and maintain knowledge base articles and application support documentation • Contribute to runbooks and standard operating procedures • Document recurring incidents and identify service improvement opportunities • Collaborate with Senior Support Analysts, ERP Consultants, and Developers • Participate in root cause analysis for recurring incidents • Support project transition and handover into Business-as-Usual support • Contribute ideas to improve support processes, system stability, and customer experience • Build functional knowledge across LS Central modules and Microsoft Dynamics 365 Business Central • Develop understanding of retail and hospitality business processes • Participate in training, mentoring, and certification programs • Continuously develop technical and functional capabilities within the ERP support environment

🎯 Requirements

• Experience in an application support, service desk, or customer support role • Strong problem-solving and analytical capabilities • Ability to diagnose and troubleshoot functional application issues • Experience managing multiple support tickets and competing priorities • Familiarity with service management or ticketing tools • Exposure to LS Central (LS Retail) or Microsoft Dynamics 365 Business Central is desirable • Experience supporting ERP, retail, hospitality, or other business-critical applications is advantageous • Familiarity with ITIL-based support processes is beneficial • Willingness to develop functional knowledge of LS Central and Business Central • Strong written and verbal communication skills • Ability to communicate with customers and internal technical teams • Customer-focused approach • Ability to explain technical or functional issues clearly and professionally • Strong attention to detail and ownership of assigned issues • Ability to prioritise tasks based on urgency and business impact • Collaborative approach with senior analysts, consultants, and developers • Proactive attitude towards learning and professional development • Tertiary qualification in Information Technology, Business, or a related discipline is preferred • Willingness to work towards Microsoft Dynamics and/or LS Retail certifications

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture • Flexible work – home or office • Rewards & recognition • Christmas and financial year-end parties