Systems Engineer, Level 2

🔥 2 minutes ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Systems Engineer

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 29 days.
• No salary listed.

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Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Deliver responsive Level 2 technical support through telephone, remote support channels, and service desk ticketing systems • Investigate, diagnose, and resolve incidents and service requests involving user access, endpoint devices, Microsoft 365, Azure, and related technologies • Administer and support Microsoft 365 environments, including user identities, permissions, Exchange Online, Teams, SharePoint Online, and associated cloud services • Own assigned support tickets end-to-end, including categorisation, proactive customer updates, and timely resolution • Maintain comprehensive technical notes covering troubleshooting steps, actions performed, and final resolutions • Develop and maintain knowledge base articles and internal technical documentation • Complete accurate timesheets with appropriate allocation of customer-related and internal activities • Assist senior engineers and project leads with infrastructure and cloud-based project activities • Follow security policies, access controls, operational procedures, and client-specific security requirements • Identify and escalate complex technical issues and potential risks while maintaining communication and follow-through • Deliver sustainable solutions that minimise recurring incidents and improve service quality • Contribute to positive customer experiences through professional communication and effective issue resolution • Strengthen technical capabilities through practical learning, Microsoft certifications, and advanced engineering activities • Identify opportunities to improve service desk processes, documentation, and support efficiency

🎯 Requirements

• Proven experience in Level 2 service desk or systems support, demonstrating clear progression beyond entry-level technical support • Strong hands-on experience administering and troubleshooting Microsoft 365, including Exchange Online, Teams, SharePoint Online, and identity management • Working knowledge of Microsoft Azure, cloud identity, and related technologies • Intermediate-level Microsoft certification, or demonstrated capability and commitment to obtain one within the six-month probation period • Experience with Microsoft Defender administration or security operations (desirable) • Advanced SharePoint Online administration and troubleshooting knowledge (desirable) • Familiarity with VMware administration and support (desirable) • Foundational networking knowledge, including DNS, DHCP, TCP/IP, VPNs, and connectivity troubleshooting (desirable) • Previous Managed Service Provider or multi-client IT support experience (desirable) • Exposure to infrastructure or cloud implementation projects (desirable) • Excellent written and verbal English communication skills • Ability to engage directly with Australian customers • Strong customer-service mindset and ability to explain technical concepts to non-technical audiences • Analytical, troubleshooting, prioritisation, and problem-solving capabilities • Proactive and accountable approach to ticket ownership, customer communication, and issue resolution • Strong organisational skills and attention to technical documentation, ticket management, and timesheet reporting • Ability to work independently while collaborating with senior engineers and wider technical teams

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture where ideas and feedback matter • Flexible work – home or office • Rewards & recognition • Christmas and financial year-end parties

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