Technical Team Lead

Job not on LinkedIn

🔥 2 hours ago

🇱🇰 Sri Lanka – Remote

⏰ Full Time

🟠 Senior

✨ Team Lead

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Dijital Team

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

💼 Consulting

☁️ SaaS

B2B • Consulting • SaaS

Dijital Team is a smarter offshoring solution for IT teams. We enable you to build a high performing IT team that will decrease your costs and increase your efficiency - accelerating the growth of your business. We take care of the team so you can take care of the rest.

📋 Description

• Provide technical coaching and guidance to L1, L2, and L3 Support Engineers • Support engineers with complex technical issues, troubleshooting approaches, and technical decision-making • Coach engineers on structured troubleshooting, ownership, and effective resolution practices • Build technical confidence, independence, and overall engineering capability • Identify recurring technical challenges and recommend targeted coaching, learning, or knowledge-sharing initiatives • Partner with the Learning & Development Specialist to identify technical capability gaps • Provide technical input into development plans and learning pathways • Define and maintain technical competency expectations across L1, L2, and L3 levels • Support technical development and progression between engineering levels • Recommend learning activities, technical exercises, certifications, and development opportunities • Provide ongoing technical feedback • Lead and facilitate technical Guilds across the engineering community • Develop Guild topics around capability needs, recurring challenges, and relevant technologies • Facilitate knowledge-sharing sessions, troubleshooting discussions, workshops, and practical learning activities • Encourage collaboration and knowledge sharing across engineering teams • Engage experienced engineers and subject matter experts in Guild activities • Support creation of reusable technical knowledge and best practices • Support technical assessments for prospective and existing engineers • Assist with technical interviews, internal skills assessments, and capability reviews • Evaluate technical competency against L1, L2, and L3 expectations • Provide structured feedback on strengths, capability gaps, and development areas • Improve technical assessment frameworks, questions, and practical scenarios • Support progression and readiness assessments with technical stakeholders • Promote technical and service-delivery standards across the engineering function • Coach engineers on ITIL-aligned incident, request, problem, and escalation management • Reinforce best practices for ticket ownership, documentation, prioritisation, and customer communication • Promote effective troubleshooting methodologies and root-cause thinking • Support continuous improvement of technical practices and engineering capability • Share technical trends, tools, and practices that improve managed services delivery

🎯 Requirements

• Strong hands-on experience within managed services, IT support, systems engineering, or a similar technical environment • Previous experience working within an Australian MSP environment • Experience operating at Senior Engineer, Technical Lead, Escalation Engineer, or a similar level • Strong understanding of L1, L2, and L3 support functions • Strong troubleshooting and problem-solving capabilities across infrastructure and end-user environments • Experience working within SLA-driven managed services operations • Microsoft 365 administration and troubleshooting • Microsoft Entra ID and Exchange Online • Microsoft Intune and endpoint management • Active Directory and Group Policy • Windows Server and Windows desktop environments • Networking fundamentals, including DNS, DHCP, VPN, and TCP/IP • Identity and access management • ITSM and ticketing platforms • Remote Monitoring and Management (RMM) tools • Backup, endpoint security, and common MSP technologies • Exposure to Microsoft Azure, cloud infrastructure, virtualisation, networking, and security technologies is highly regarded • Demonstrated experience coaching, mentoring, or developing technical professionals • Ability to assess technical capability and provide clear, constructive development feedback • Strong understanding of ITIL principles and IT service management practices • Ability to explain complex technical concepts clearly and practically • Strong communication and stakeholder-management skills • Strong customer-service mindset and understanding of Australian MSP service expectations • ITIL certification or demonstrated practical experience in ITIL-aligned environments • Relevant tertiary qualification in Information Technology, Computer Science, Engineering, or a related discipline is desirable • Microsoft, Azure, or other relevant industry certifications are highly regarded

🏖️ Benefits

• Get paid in Australian Dollars • Medical insurance from day one for you + spouse (or parents if unmarried) • Generous OPD coverage from doctor visits to all your medical needs • Home office setup allowance • Internet allowance • Gym & wellness allowance • Regular team events & engagement activities • Diji Assist mental health and counseling support • Reimbursement for industry certifications • Open-door culture • Flexible work – home or office • Rewards & recognition • Christmas and financial year-end parties