Senior Product Manager – Marketplace

🕒 July 27

🌐 Poland, Spain – Remote

🇵🇱 Poland – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 51%

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Docplanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 Venture Round - DocPlanner on 2021-09

Healthcare • Marketplace • SaaS

Docplanner is a global healthcare platform that connects patients with doctors and supplies practice-management and patient-engagement tools to clinics and medical professionals. The company offers an integrated end-to-end solution to help patients find and book doctors, reduce no-shows, improve clinic workflows, and help doctors manage their online presence and reputations. Docplanner operates in 13 countries with over 2,800 employees, reports ~25 million appointments booked in a month, ~100 million monthly website visits, and about 300,000 active doctors using its services.

📋 Description

• Own Doctor Success strategy and outcomes • Co-own marketplace customer-base metrics including retention, churn, and reduction of zero-booking doctors • Partner with Customer Success and Patient Marketing from onboarding through renewal • Design differentiated success journeys for customer segments, specialties, and maturity levels • Own ranking, matching, relevance, and visibility logic across marketplace search and listings • Balance patient experience and relevance with doctor outcomes and commercial objectives • Define evaluation frameworks, success metrics, guardrails, and experiments for ranking quality • Own roadmap and business logic for paid visibility products including First Class and Media360 • Make paid visibility product ROI transparent and repeatable for customers • Use SQL and analytics tools daily to size opportunities and validate decisions • Instrument products, define metrics, and build dashboards and experiments • Form hypotheses, run A/B tests, interpret results, and iterate • Use Claude, Claude Code, Cursor, and AI prototyping tools for discovery, prototyping, PRDs, and execution • Collaborate with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams across markets • Use qualitative and quantitative research to optimize customer outcomes • Help evolve marketplace and AI-native product practices

🎯 Requirements

• 5+ years of Product Management experience building digital consumer or marketplace products • Strong product thinking and user-centric mindset • Commercial instinct connecting product decisions to business outcomes • Excellent communication and stakeholder-management skills across commercial and technical audiences • Experience working cross-functionally with Engineering, Design, and Data teams • Extreme ownership and comfort operating in ambiguity • Fluent with SQL and comfortable querying large datasets independently • Ability to translate business logic into ranking, scoring, or matching logic • Strong analytical and experimentation skills • Strong grasp of churn, retention, engagement, activation, ARPU, and lifetime value metrics • Experience owning or moving retention and engagement metrics for a customer base • Understanding of two-sided marketplace dynamics • Hands-on experience using AI tools in daily product workflows • Ability to move quickly from research and discovery to execution and launch • English proficiency required; application form asks for English level • Permission to work in Spain or Poland, or need for Docplanner visa sponsorship

🏖️ Benefits

• Remote or hybrid work model with Warsaw hub • Fully flexible working hours • 20/26 days of paid time off, depending on contract • Additional paid day off on birthday or work anniversary • Private healthcare plan with Signal Iduna for the employee and subsidized family coverage • Multisport card co-financing • Access to iFeel online psychological support and counseling • Free English and Spanish classes