Senior Product Manager – Marketplace

🔥 53 minutes ago

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Docplanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 Venture Round - DocPlanner on 2021-09

Healthcare • Marketplace • SaaS

Docplanner is a global healthcare platform that connects patients with doctors and supplies practice-management and patient-engagement tools to clinics and medical professionals. The company offers an integrated end-to-end solution to help patients find and book doctors, reduce no-shows, improve clinic workflows, and help doctors manage their online presence and reputations. Docplanner operates in 13 countries with over 2,800 employees, reports ~25 million appointments booked in a month, ~100 million monthly website visits, and about 300,000 active doctors using its services.

📋 Description

• Owning Doctor Success strategy and outcomes • Co-own the core success and health metrics for the marketplace customer base: retention, churn and the reduction of zero-booking (“zero-UB”) doctors • Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, closing the loop between how a profile is configured and the bookings it generates • Design differentiated success journeys for different customer segments, specialties, and maturity levels • Own the business logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings • Balance patient experience and relevance against doctor outcomes and commercial objectives, and define the guardrails that keep that balance healthy • Define evaluation frameworks, success metrics, and experiments to measure and continuously improve ranking quality • Own the roadmap and business logic for our paid visibility products, including First Class (premium placement) and Media360 (managed patient-acquisition media) • Make the value of these products transparent to customers, so the ROI is obvious and repeatable • Use SQL and analytics tools daily to answer your own questions, size opportunities, and validate decisions – without waiting on someone else to pull the numbers • Instrument products well, define the metrics that matter, and build the dashboards and experiments the team runs on • Drive an experimentation culture: form hypotheses, run A/B tests, read the results honestly, and iterate • Use AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution • Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows • Work closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to deliver impact across markets • Use qualitative and quantitative research to inform decisions and optimise customer outcomes • Help evolve our marketplace and AI-native product practices and level up the wider product organisation

🎯 Requirements

• 5+ years of Product Management experience building digital consumer or marketplace products • Strong product thinking and a user-centric mindset, paired with the commercial instinct to connect product decisions to business outcomes • Excellent communication and stakeholder-management skills across both commercial and technical audiences • Experience working cross-functionally with Engineering, Design, and Data teams • Extreme ownership, comfortable operating in ambiguity and shaping products in emerging spaces • Fluent with SQL and comfortable querying large datasets to explore, size, and validate opportunities independently • Proven ability to translate business logic into ranking, scoring, or matching logic – and to reason clearly about the trade-offs • Strong analytical and experimentation skills; you make decisions from data and can defend them • Strong grasp of the metrics that drive a subscription marketplace: churn, retention, engagement, activation, ARPU, and lifetime value • Ability to move quickly from research and discovery to execution and launch

🏖️ Benefits

• 20/26 days of paid time off (depending on your contract) • Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate) • Private healthcare plan with Signal Iduna for you and subsidized for your family • Multisport card co-financing for you to have access to sports facilities across Poland • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling • Free English and Spanish classes