Senior Product Manager – Marketplace

🔥 53 minutes ago

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Docplanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 Venture Round - DocPlanner on 2021-09

Healthcare • Marketplace • SaaS

Docplanner is a global healthcare platform that connects patients with doctors and supplies practice-management and patient-engagement tools to clinics and medical professionals. The company offers an integrated end-to-end solution to help patients find and book doctors, reduce no-shows, improve clinic workflows, and help doctors manage their online presence and reputations. Docplanner operates in 13 countries with over 2,800 employees, reports ~25 million appointments booked in a month, ~100 million monthly website visits, and about 300,000 active doctors using its services.

📋 Description

• Owning Doctor Success strategy and outcomes • Co-own the core success and health metrics for the marketplace customer base: retention, churn and the reduction of zero-booking (“zero-UB”) doctors. • Partner with Customer Success and Patient Marketing to set doctors up for success from onboarding through renewal, closing the loop between how a profile is configured and the bookings it generates. • Design differentiated success journeys for different customer segments, specialties, and maturity levels. • Own the business logic that governs how doctors and clinics are ranked, matched, and surfaced across marketplace search and listings. • Balance patient experience and relevance against doctor outcomes and commercial objectives, and define the guardrails that keep that balance healthy. • Define evaluation frameworks, success metrics, and experiments to measure and continuously improve ranking quality. • Own the roadmap and business logic for our paid visibility products, including First Class (premium placement) and Media360 (managed patient-acquisition media). • Make the value of these products transparent to customers, so the ROI is obvious and repeatable. • Use SQL and analytics tools daily to answer your own questions, size opportunities, and validate decisions – without waiting on someone else to pull the numbers. • Instrument products well, define the metrics that matter, and build the dashboards and experiments the team runs on. • Drive an experimentation culture: form hypotheses, run A/B tests, read the results honestly, and iterate. • Use AI tools such as Claude, Claude Code, Cursor, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution. • Move quickly from research and discovery to validation, launch, and iteration using AI-assisted workflows. • Work closely with Customer Success, Patient Marketing, Engineering, Data, Design, and country teams to deliver impact across markets. • Use qualitative and quantitative research to inform decisions and optimise customer outcomes. • Help evolve our marketplace and AI-native product practices and level up the wider product organization.

🎯 Requirements

• 5+ years of Product Management experience building digital consumer or marketplace products. • Strong product thinking and a user-centric mindset, paired with the commercial instinct to connect product decisions to business outcomes. • Excellent communication and stakeholder-management skills across both commercial and technical audiences. • Experience working cross-functionally with Engineering, Design, and Data teams. • Extreme ownership, comfortable operating in ambiguity and shaping products in emerging spaces. • Fluent with SQL and comfortable querying large datasets to explore, size, and validate opportunities independently. • Proven ability to translate business logic into ranking, scoring, or matching logic – and to reason clearly about the trade-offs. • Strong analytical and experimentation skills; you make decisions from data and can defend them. • Strong grasp of the metrics that drive a subscription marketplace: churn, retention, engagement, activation, ARPU, and lifetime value. • Experience owning or moving retention and engagement metrics for a customer base, not just shipping features. • Understanding of two-sided marketplace dynamics and the tension between supply-side outcomes and consumer experience. • Strong AI-native product mindset, with hands-on experience using AI tools in daily product workflows. • Ability to move quickly from research and discovery to execution and launch.

🏖️ Benefits

• A salary adequate to your experience and skills. • Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings. • Remote or hybrid work model with our hub in Barcelona. • Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly). • Summer intensive schedule during July and August (work 7 hours, finish earlier). • 23 paid holidays, with exchangeable local bank holidays. • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate). • Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental). • Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy. • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. • Free English and Spanish classes.