Senior Product Manager, Patient Engagement

🔥 53 minutes ago

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Docplanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 Venture Round - DocPlanner on 2021-09

Healthcare • Marketplace • SaaS

Docplanner is a global healthcare platform that connects patients with doctors and supplies practice-management and patient-engagement tools to clinics and medical professionals. The company offers an integrated end-to-end solution to help patients find and book doctors, reduce no-shows, improve clinic workflows, and help doctors manage their online presence and reputations. Docplanner operates in 13 countries with over 2,800 employees, reports ~25 million appointments booked in a month, ~100 million monthly website visits, and about 300,000 active doctors using its services.

📋 Description

• Define and drive the strategy for AI-powered patient engagement experiences. • Identify high-impact patient problems and prioritize AI-driven solutions that improve engagement, retention, and trust. • Design personalized healthcare journeys tailored to different patient needs, behaviors, and health profiles. • Partner with stakeholders across the organization to shape the future of AI-enabled healthcare experiences. • Work on LLM-powered experiences, including conversational interfaces, prompt optimization, and AI interaction flows. • Create intuitive user experiences that help patients navigate their healthcare journey through AI-driven guidance and recommendations. • Analyze conversational data and product metrics to continuously improve AI-generated responses and patient outcomes. • Drive experimentation and iterative product improvements using data-driven methodologies. • Use AI tools such as Claude Code, Cursor, ChatGPT, and AI prototyping tools daily to accelerate discovery, prototyping, PRD creation, and execution workflows. • Collaborate closely with Engineering, Design, Data, Legal, and AI teams to deliver impactful and safe AI-native experiences. • Leverage qualitative and quantitative research to inform product decisions and optimize user outcomes. • Help evolve AI-native product development practices and contribute to up skilling the broader product organization.

🎯 Requirements

• 5+ years of Product Management experience building digital consumer products. • Strong product thinking and user-centric mindset, particularly in consumer-facing experiences. • Excellent communication and stakeholder management skills. • Experience working cross-functionally with Engineering, Design, and Data teams. • Strong analytical and data-informed decision-making capabilities. • Extreme ownership while being comfortable operating in ambiguity and helping shape products in emerging spaces. • Strong AI-native product mindset with hands-on experience using AI tools in daily product workflows. • 1–2 years of experience working in AI-enabled product development environments. • Proven experience using tools such as Claude, Cursor, ChatGPT, or similar AI-assisted prototyping and development tools. • Ability to move quickly from research and discovery to execution and launch.

🏖️ Benefits

• Private healthcare plan with Adeslas for you and subsidized for your family (medical and dental). • Access to hundreds of gyms for a symbolic fee in partnership for you and your family with Andjoy. • Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling. • Free English and Spanish classes. • Flexible remuneration and benefits system via Flexoh, which includes: restaurant card, transportation card, kindergarten, and training tax savings. • 23 paid holidays, with exchangeable local bank holidays. • Additional paid holiday on your birthday or work anniversary (you choose what you want to celebrate). • Remote or hybrid work model with our hub in Barcelona. • Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly). • Summer intensive schedule during July and August (work 7 hours, finish earlier).