Project Specialist / CS Ops

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🕒 March 4

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DocPlanner

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

⚕️ Healthcare Insurance

☁️ SaaS

👥 B2C

Healthcare Insurance • SaaS • B2C

DocPlanner is a global healthcare platform dedicated to improving the patient experience by helping them find the perfect doctor and book appointments easily. By creating an enjoyable patient journey, DocPlanner assists patients in accessing the best care possible anytime and anywhere. The company also offers doctors an integrated end-to-end solution to help manage their practices and improve their online reputation, allowing them to focus more on their patients. With a presence in 13 countries, including Poland, Brazil, and Spain, DocPlanner facilitates over 22 million appointments each month and hosts more than 90 million patient visits. It supports 260,000 active doctors, making it a leading healthcare platform with a strong international footprint.

📋 Description

• Lead and execute end-to-end project workstreams, taking direct responsibility for building deliverables, developing analyses, structuring materials, designing flows, defining processes, and implementing the proposed solutions; • Translate business objectives and customer experience requirements into structured action plans, defining scope, schedule, budget, resources, and success indicators; • Coordinate and facilitate project meetings, ensuring effective communication among involved teams and follow-up on agreed actions; • Conduct risk analyses and identify potential obstacles to the successful implementation of projects, proposing mitigating solutions; • Monitor project progress and keep stakeholders informed about status, challenges, and important decisions; • Support the identification and evaluation of external vendors, when necessary, to provide additional resources or specialized expertise; • Contribute to documentation, continuous improvement, and the standardization of processes related to project management and customer experience.

🎯 Requirements

• Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field; • Previous experience in project management within Customer Success; • Solid knowledge of agile methodologies (Scrum, Agile); • Knowledge of relational databases and SQL for creating metrics, data management, and reporting; • Experience with process and project management tools (such as Notion, Hive, MS Project) and creating flowcharts to support operational improvements; • Fluency in English (some stages of the process will be conducted in English).

🏖️ Benefits

• Work schedule: Monday to Friday, 9:00 AM to 6:00 PM; • Time bank (compensatory time off to be taken later); • Home office allowance; • Meal/Food allowance on a flexible iFood card; • Medical, Dental and Group Life Insurance; • Childcare assistance; • StarBem for mental health and well‑being; • iFeel app for emotional support; • Wellhub for you and up to 3 dependents; • Pet plan extending care to your pet as well; • Birthday day off and company anniversary day off so you can celebrate as you prefer; • Partnership club with discounts at residential complexes and educational institutions, such as colleges and language schools; • Special leave policies: in case of the death of a loved one, we offer 10 days; if your pet passes away, 2 days. Got married? 7 days of leave! New baby? We offer 30 days for the father and 6 months for the mother; • Referral program offering up to R$600 per referral who remains with us for more than 6 months.