CS Renewals Specialist, English/Spanish

🕒 2 days ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Spanish

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 3 days.
• Jobs at this company usually fill in 26 days.
• No salary listed.

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Own and implement win/win negotiation strategies for a high quantity of renewals • Maximize contract value while protecting and improving customer trust • Identify incremental growth opportunities upon contract renewal • Maintain and update a rolling forecast of the assigned territory • Communicate renewal risks to internal resources and develop resolution strategies • Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management • Analyze data and evaluate identifiable factors to solve problems • Follow and enforce best practices for Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting • Achieve financial and strategic revenue, bookings and billings targets • Prioritize portfolio activities to achieve favorable outcomes • Leverage customer data and behavior to assess renewal health • Serve as an individual contributor reporting to the Manager, Account Management

🎯 Requirements

• Experience within Renewal Management, Account Management or Customer Success • Bachelor’s degree • Preferred: 2+ years of experience within Renewal Management, Account Management or Customer Success within SaaS offerings • Strong negotiation skills with experience driving contracts to completion on time • Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level • Experience in quota carrying sales role with shown achievement • Strong process management, financial competence, and contractual engineering skills • Ability to react and adapt to potential rapid shifts in priorities • Strong level of urgency, organization, and prioritization skills • Ability to project manage the renewal cycle, pulling in vital resources • English and Spanish proficiency indicated by the role title

🏖️ Benefits

• Reasonable accommodations for qualified individuals with disabilities • Religious accommodations during the application process • Ability to opt out of AI-recorded or transcribed interviews without impact on candidacy • Equal opportunity to succeed and be heard

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