Technical Support Engineer III – German

🔥 3 minutes ago

🇪🇬 Egypt – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Docusign

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2003

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

📋 Description

• Provide technical support for the Docusign ecosystem and associated services • Troubleshoot escalated customer cases involving API integrations, embedded systems, network and security issues, third-party integrations, and multi-product workflows • Own customer issues through the engineering interface to resolve technical bugs and influence the development roadmap • Use technical product expertise to help customers increase adoption • Use Salesforce, Jira, proprietary logging systems, browser developer tools, internal admin consoles, SQL, and text analysis tools • Identify product improvements, bugs, and opportunities to improve customer experience • Promote Docusign products and services through consultative discussions and evaluations • Partner with non-delivery teams to identify needs and develop product training • Collaborate with Product, Engineering, and Account Management • Meet and exceed customer support service-level goals • Serve as an escalation point for eSign Technical Support Engineers and non-eSign-aligned TCSMs • Act as an on-call escalation contact during weekend rotation hours

🎯 Requirements

• Bachelor of Science degree in Computer Science, Engineering, or related technical subject area • 5+ years of SaaS network troubleshooting experience in a Technical Support and/or Network Operations Center (NOC) capacity • Experience with XML and JSON • Experience troubleshooting in web-based environments including HTTP, JSON, and HTML • Log analysis experience using Wireshark, Fiddler, browser developer tools, or similar • Fluent in German and English • Knowledge of web services, SDKs, REST and SOAP APIs • Microsoft System Administration work experience • Docusign organization administration work experience • Experience troubleshooting embedded signing and sending, Docusign On-demand Signature Service, and Docusign Central data replication scenarios • Expertise with Salesforce, Excel, and PowerPoint reporting to executive audiences • Mastery of regular expressions, code debugging, and complex data validation rules • Domain expertise with web-based applications, web service APIs, monitoring tools such as Dynatrace, and authentication technologies including SAML, OAuth, SSO, and IDPs

🏖️ Benefits

• Remote work from a designated remote work location • Reasonable accommodations for qualified individuals with disabilities • Religious accommodations during the application process • Equal opportunity to succeed and be heard

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