Maintenance Specialist

Job not on LinkedIn

🔥 1 hour ago

🇦🇷 Argentina – Remote

💵 $8 - $10 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Doorstead

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

💳 Fintech

💰 $21.5M Series B on 2023-01

Real Estate • Fintech

Doorstead is a real estate company founded by a team from Uber and Y Combinator, focusing on disrupting the property management industry through technology and artificial intelligence. The company offers a unique service known as "iRenting," which guarantees landlords rental income regardless of occupancy, thereby providing a safer investment avenue. Utilizing big data and operations technology, Doorstead aims to innovate within the $50B+ property management sector.

📋 Description

• Resolve sensitive escalations involving habitability issues, complex repairs, and time-sensitive or costly work • Assess urgency, habitability risk, financial exposure, and stakeholder needs • Evaluate repair scopes, compare estimates, challenge inflated or out-of-scope quotes, and recommend cost-effective solutions • Prepare approval requests for owners • Assign and direct qualified vendors for complex or urgent work • Manage vendor timelines, quality expectations, performance, onboarding, rate negotiation, and accountability • Communicate with tenants, owners, and internal teams on sensitive cases and de-escalate tense situations • Verify completion through inspections, photos, invoices, and feedback • Ensure underlying issues are resolved and documentation is complete • Analyze escalation trends, vendor performance, repair costs, CSAT, SLA adherence, and escalation volume • Create and improve SOPs, playbooks, templates, checklists, and best practices • Provide guidance, coaching, workload support, and quality reviews to Maintenance Coordinators • Train and onboard new Coordinators • Report trends and risks to leadership • Partner with Support Teams on complex cases and cross-functional initiatives

🎯 Requirements

• 2+ years of experience in property management, maintenance coordination, or a similar operations role, including time handling escalations • Proven experience managing sensitive or high-pressure situations, including habitability issues and upset parties • Strong cost awareness, including evaluating estimates, identifying out-of-scope or inflated quotes, and making financial recommendations • Vendor management skills, including relationship building, negotiation, and performance accountability • Experience mentoring, coaching, or informally leading team members • Experience writing or improving SOPs, process documentation, or training materials • Ability to make complex workflows clear and easy to follow • Strong written and verbal English communication skills • Process-oriented with excellent attention to detail and documentation • Decisive, proactive, and comfortable making judgment calls under time pressure • Prior experience as a virtual assistant or remote worker • Reliable internet connection • Flexible schedule • Experience with work order or property management software • Familiarity with SLAs, CSAT, and ticketing systems • Working knowledge of habitability standards and landlord-tenant requirements • Basic knowledge of building systems and repair trades • Experience building process documentation in Notion, Miro, or Google Workspace

🏖️ Benefits

• Option to work remotely from anywhere with an internet connection • Flexible work-life balance • Eight (8) hours of bonus pay per calendar month for International Coordinators to support well-being, family-related reasons, sick leave, etc. • Ten (10) days of New Parent Bonus for new parent leave for contractors who become parents through adoption or childbirth