Tier 2 Technical Support Specialist

🔥 1 hour ago

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DTiQ

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1998

☁️ SaaS

🤝 B2B

💰 $145M Debt Financing - DTiQ on 2024-10

SaaS • B2B

DTiQ is a company whose publicly available website markup (the provided mega-menu CSS) includes navigation items such as “How we help”, “Industries”, “Products”, “Resource Center”, and “About us”. The supplied information is limited to frontend CSS for a mega menu and does not include product, funding, or company detail. The site structure suggests DTiQ operates a product-oriented website aimed at organizations (product and industry pages and resource center), which is commonly associated with B2B and SaaS/enterprise software providers; this is an inference based on the site structure rather than explicit facts in the provided text.

📋 Description

• Provide direct technical support to customers via phone, email, and ticketing systems • Troubleshoot and resolve complex hardware, software, and network issues • Install and configure DTiQ systems remotely • Escalate issues when necessary and collaborate with internal teams to ensure resolution • Maintain ticket queue performance and meet SLA and productivity targets • Document issues and solutions clearly and accurately

🎯 Requirements

• Strong English communication skills (spoken and written) • Solid understanding of computer hardware and networking fundamentals • Knowledge of Windows operating systems • Experience in technical support or help desk environments • Strong troubleshooting and problem-solving skills • Ability to work independently and as part of a team • Fluent in Spanish (preferred) • CompTIA or other technical certifications (preferred) • IT degree (completed or in progress) (preferred) • Experience in surveillance, POS systems, or loss prevention technologies (preferred)