
501 - 1000 employees
Founded 1989
🛒 Retail
🛍️ eCommerce
👗 Fashion
Retail • eCommerce • Fashion
Duluth Trading Company is an American retailer that designs, markets and sells functional, durable apparel and gear aimed at workers and outdoors-oriented consumers. The company offers workwear, outdoor clothing, underwear and accessories for men and women through a mix of physical stores and a direct-to-consumer website, promoting features like the “No Bull Guarantee,” free-shipping thresholds, and marketing via email and SMS. Duluth emphasizes craftsmanship and utility in garments (e. g. , flannels, work pants, specialized lines like Fire Hose® and Longtail®) and provides customer support services including live chat, order tracking, online pickup and returns/exchanges.
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Remote contact center lead overseeing customer service operations for Duluth Trading Company. Leading agents, improving service levels, training staff, and supporting recruitment.