ServiceNow Business Consultant

Job not on LinkedIn

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🔧 ServiceNow

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DysrupIT

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

📋 Description

• Own intake, refinement, and prioritization of the client's ITSM backlog • Inventory, classify, and prioritize the existing backlog by size, age, module, and business impact within the first 30 days • Establish the backlog burn-down baseline • Convert raw demand into refined stories with acceptance criteria • Run refinement sessions with client process owners • Map current-state ITSM processes • Identify and quantify process improvements for the POD to deliver alongside backlog work • Define and publish sprint velocity, commitment reliability, and quality metrics • Own the data behind the weekly client status narrative • Design and run the UAT process with client stakeholders • Protect releases from scope and quality surprises • Work daily with the client's operational lead and platform architect • Build a trusted-advisor relationship with the client

🎯 Requirements

• 9–12 years of relevant experience, including 6+ years in ServiceNow business analysis / process consulting roles • Demonstrated ownership of large ITSM backlogs — intake models, prioritization frameworks, and refinement discipline at enterprise scale • Strong working knowledge of ServiceNow ITSM data model and configuration concepts, enough to write implementable stories • ITIL v4 Foundation or higher required • ServiceNow CSA preferred • Experience defining delivery metrics such as velocity, throughput, and defect escape rate, and presenting them to client leadership • Excellent facilitation and written communication • Regulated-industry experience (medical device, pharma, healthcare) preferred • Exposure to Now Assist / AI-assisted ITSM workflows preferred • Experience working in a co-delivery model with a consulting prime preferred