Out-of-Hours Service Agent

Job not on LinkedIn

🕒 June 7

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Easy Outsource

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Easy Outsource is a North-American based organization specializing in outsourcing solutions to help businesses access a larger pool of talent while reducing operational costs. They offer a variety of services, including virtual assistance, website design, finance and accounting, recruitment, digital marketing, and graphic design. Their focus is on providing businesses with cost-effective strategies to enhance productivity and concentration on core functions, facilitated by a local account manager to ensure quality and accountability in the outsourcing process.

📋 Description

• Respond promptly to inbound calls, messages, and emails from clients and healthcare professionals outside of regular UK business hours. • Handle urgent shift bookings, cancellations, or amendments with accuracy and urgency. • Coordinate and dispatch available healthcare staff based on client requirements and availability. • Log all interactions, shift changes, and incidents accurately into the system (e.g. CRM, scheduling software). • Escalate complex or critical issues to the designated on-call manager or internal team. • Provide exceptional customer service while managing high-pressure situations calmly and professionally. • Follow Alpha24 Healthcare’s standard operating procedures and communication protocols at all times.

🎯 Requirements

• Experience in customer service, dispatching, or staffing coordination (preferably within healthcare or recruitment). • Excellent spoken and written English communication skills. • Ability to work independently, make sound decisions, and manage priorities in a fast-paced environment. • Familiarity with CRM or scheduling software (preferred but not required). • Tech-savvy with reliable internet and a quiet work-from-home setup. • Willingness to work UK night shifts, weekends, and public holidays.