Customer Service Analyst

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🕒 March 10

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eClerx

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2000

🤝 B2B

💳 Fintech

☁️ SaaS

💰 $6.5M Post-IPO Equity on 2010-03

B2B • Fintech • SaaS

eClerx is a trusted innovation partner that provides technology, data analytics, and process management services to some of the world’s leading brands. Their capabilities span multiple sectors, including digital customer operations and financial markets, leveraging advanced solutions like robotic process automation (RPA) and generative AI. As a globally deployed company, eClerx is dedicated to delivering exceptional outcomes through their adaptable engagement models, ensuring they meet diverse business needs across various industries.

📋 Description

• Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business. • Build sustainable relationship of trust through open and interactive communications • Determine Eligibility of client information to requirements. • Provides accurate, valid and complete information by using the right methods and tools. • Meet KPIs standard of the assigned Line of Business • Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions. • Follow communication procedure, guidelines and policies • Take extra mile to engage the customers • Document, maintain and improves quality results and educating the customers and create awareness. • Perform other duties which may be required by management from time to time.

🎯 Requirements

• At least a high school graduate: Minimum of 1-2 years of call center experience • If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment. • For college graduates: fresh graduates even without work experience is acceptable.