eClerx
10,000+ employees
Founded 2000
🤝 B2B
💳 Fintech
☁️ SaaS
💰 $6.5M Post-IPO Equity on 2010-03
B2B • Fintech • SaaS
eClerx is a trusted innovation partner that provides technology, data analytics, and process management services to some of the world’s leading brands. Their capabilities span multiple sectors, including digital customer operations and financial markets, leveraging advanced solutions like robotic process automation (RPA) and generative AI. As a globally deployed company, eClerx is dedicated to delivering exceptional outcomes through their adaptable engagement models, ensuring they meet diverse business needs across various industries.
Customer Service Executive
🕒 February 17
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eClerx
10,000+ employees
Founded 2000
🤝 B2B
💳 Fintech
☁️ SaaS
💰 $6.5M Post-IPO Equity on 2010-03
B2B • Fintech • SaaS
eClerx is a trusted innovation partner that provides technology, data analytics, and process management services to some of the world’s leading brands. Their capabilities span multiple sectors, including digital customer operations and financial markets, leveraging advanced solutions like robotic process automation (RPA) and generative AI. As a globally deployed company, eClerx is dedicated to delivering exceptional outcomes through their adaptable engagement models, ensuring they meet diverse business needs across various industries.
📋 Description
• Answer enquiries and provide information to customers • Resolve customer complaints and escalated issues • Ensure excellent customer service through order processing • Communicate effectively with various departments • Build and maintain customer relationships • Schedule customer appointments and service calls • Document customer interactions in CRM systems • Analyze customer needs and make recommendations • Monitor market trends and competitor activity
🎯 Requirements
• Bachelor's Degree • Ability to research and locate information • Experience in resolving complaints and customer issues • Excellent communication skills • Ability to manage a high volume of calls • Ability to build positive rapport with customers • Strong organizational skills • Proficiency in CRM applications
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