Dutch-Speaking Customer Advisor

Job not on LinkedIn

🔥 5 minutes ago

🇵🇹 Portugal – Remote

💵 €1.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Advisor

👻 Ghost score 0%

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Eco Plus Solutions AB

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Eco Plus Solutions AB is a sustainability-focused marketing agency that helps businesses create impactful marketing with a minimal environmental footprint. They provide sustainability consulting and marketing services and also list recruitment among their specialties, positioning themselves as a business-facing partner for companies seeking environmentally responsible campaigns, hires, and strategy. Their LinkedIn positioning is within business consulting and services.

📋 Description

• Respond to incoming phone calls, emails, and live chat inquiries from Dutch clients • Provide accurate and dependable customer solutions • Guide users through online transaction processes, security verification steps, and account questions • Log customer communications, account adjustments, and ticket resolutions in internal CRM software • Collaborate with fraud prevention units and technical support teams on complex or escalated financial cases • Deliver a polished, polite, high-quality customer care experience for a financial technology provider

🎯 Requirements

• Fluent C1/C2 level in spoken and written Dutch • B2 working proficiency in English • Currently residing in Portugal • Full legal authorization to work in Portugal • Active Portuguese tax identification number (NIF) • Valid Portuguese social security registration (NISS) • Quiet, dedicated remote work area • Fast and stable internet connection • Prior experience in customer service, financial or banking helpdesks, or e-commerce support environments is ideal • Strong active listening abilities • Natural empathy • Ability to multitask across several digital tools simultaneously • Keen attention to detail • Sound emotional awareness • Updated CV in English or Dutch

🏖️ Benefits

• €80 gross/month performance/attendance incentive • €7.63 net/day meal stipend loaded onto a dedicated meal card • Complete 100% remote work across mainland Portugal or its islands • Complete IT equipment kit delivered to the employee’s home, including a corporate laptop, noise-canceling headset, and secure login devices • Fully paid initial training program • Structured pathways for internal career growth • Supportive, multicultural team culture • Fixed Monday-to-Friday schedule, 08:00 to 17:00, with no shift rotations and weekends off

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