Dutch-Speaking Customer Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

💵 €1.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Customer Advisor

👻 Ghost score 0%

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Eco Plus Solutions AB

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2022

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Eco Plus Solutions AB is a sustainability-focused marketing agency that helps businesses create impactful marketing with a minimal environmental footprint. They provide sustainability consulting and marketing services and also list recruitment among their specialties, positioning themselves as a business-facing partner for companies seeking environmentally responsible campaigns, hires, and strategy. Their LinkedIn positioning is within business consulting and services.

📋 Description

• Handle incoming telephone calls, emails, and live chat messages from Dutch account holders • Deliver transparent and reliable customer resolutions • Guide clients through digital wallet functionalities, payment histories, profile configurations, and web-based platform features • Record, modify, and monitor client interactions, ticket histories, and follow-up actions in the internal CRM database • Collaborate with regional support teams, fraud risk specialists, and back-office engineering units • Resolve complex or escalated financial inquiries quickly • Represent the online payment and financial technology company with professionalism, reliability, and precision

🎯 Requirements

• Fluent C1/C2 proficiency in spoken and written Dutch • Solid B2 working command of English • Physical residence within Portugal • Unrestricted legal work eligibility in Portugal • Active NIF and NISS registrations • Dedicated, noise-free home office • High-speed, reliable internet connection • Prior experience in customer service, banking or financial support, call centers, or online retail preferred • Fintech sector exposure is an advantage • Strong active listening abilities • Genuine empathy • Ability to multitask across multiple digital tools • Keen attention to detail • High emotional intelligence

🏖️ Benefits

• €80 gross/month attendance bonus • €7.63 net/day meal allowance loaded onto a dedicated meal voucher card • 100% remote work from anywhere across mainland Portugal or its islands • Full professional IT workstation delivered to your door, including corporate computer, noise-canceling headset, and security authentication tokens • Comprehensive paid onboarding training • Welcoming international workplace culture • Transparent internal career progression opportunities • Employee wellness programs • Monday through Friday schedule, 08:00 to 17:00, with fixed hours, no shift rotations, and weekends free

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