User Researcher

Job not on LinkedIn

🔥 37 minutes ago

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔬 UX Researcher

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Edenred

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

📦 Logistics

📣 Marketing

Food & Beverage • Logistics • Marketing

Edenred is a leading digital platform for services and payments, acting as the everyday companion for over 60 million users and more than 2 million partner merchants across 45 countries. With close to 1 million corporate clients, Edenred specializes in specific-purpose payment solutions such as meal benefits, engagement platforms, multi-energy solutions including EV charging, and corporate payments via virtual cards. Their offerings are designed to enhance user well-being and purchasing power while improving companies' attractiveness and efficiency. With a commitment to connected work ecosystems, Edenred managed €41 billion in business volume in 2023, primarily through mobile applications, online platforms, and cards, and employs 12,000 people. They aim to create a safer, more efficient, and responsible work environment.

📋 Description

• Define and evolve the user research strategy in collaboration with Product Design and Product Management, aligned with business outcomes • Design and conduct qualitative and quantitative research tailored to product goals and user flows • Embed research into shaping and discovery rituals so insights inform decisions early in the product lifecycle • Lead and manage end-to-end research operations, including interviews, usability testing, workshops, surveys, participant recruitment, compliance, consent, and representative user samples • Synthesize findings into deliverables such as personas, journey maps, and opportunity briefs • Engage stakeholders and drive a user-centered product culture • Create rigorous, repeatable research protocols • Build a scalable user knowledge repository • Enable research at scale across squads through templates, guidelines, and lightweight frameworks • Act as a strategic partner for Product and Design

🎯 Requirements

• At least 3 years of professional experience in user research • Experience ideally in B2B, tech-driven, or complex product environments • Track record of delivering high-impact research • Expertise in designing and conducting qualitative and quantitative studies • Ability to translate insights into actionable product and business decisions • Strong skills in participant recruitment, research operations, and user research tools • Ability to synthesize complex data into clear, evidence-based recommendations • Exceptional communication, storytelling, and problem-solving skills • Collaborative, proactive, and hands-on leadership style • Ability to thrive in fast-paced, Agile environments • Availability for quarterly international travel for PI Planning workshops • Fluent in English and German (C1) • French or Italian is a plus • Application documents must be submitted in English

🏖️ Benefits

• Flexible working hours • €50 per month loaded onto the Ticket Plus City Card shopping card for all employees • Mobile working, including working from home or on site in a team