Support Engineer

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🕒 April 1

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Logo of EF Education First Xuzhou

EF Education First Xuzhou

201 - 500 employees

Founded 1965

📚 Education

Education • Travel

EF Education First Xuzhou is a globally recognized private education institution that specializes in language learning, educational travel, and degree programs. The company offers a wide range of courses tailored for children, teenagers, and adults, focusing on comprehensive language education across multiple age groups. With over 50 accredited international language schools, EF Education provides immersive language learning experiences worldwide, supporting students in obtaining international diplomas such as IB or A-Level. Their services extend to corporate training, offering business English communication solutions. The company is known for its innovative teaching methods, utilizing custom educational materials and experienced international trainers, aiming to make language learning efficient and effective. EF Education First has also been the official language training provider for numerous Olympic Games since 1988, emphasizing their expertise and global reach in language education and cultural exchange programs.

📋 Description

• Develop and maintain tools and functionality to expand the platform’s support capability. • Be part of the on-call rota. • Generate reliability reports. • Work with other specialists to implement features on time, to quality, and to specification. • Understand testing methodologies and be able to write testable code along with the relevant tests.

🎯 Requirements

• At least 5 years working in a Live Ops development team. • BSc, BEng in Computer Science, other technical subject, or equivalent qualification or technical experience a plus. • Experience with GO would be desirable. • Experience working with Relational (SQL) and Non-Relational (NoSQL) databases. • Experience working with AWS and/or Terraform would be a plus. • You should have excellent oral and written communication skills. • Experience with monitoring and resolving issues in a production environment is required. • Strong analytical skills. • An ability to work quickly, efficiently, and to a tight deadline. • An outgoing and enthusiastic personality. • A real passion for working in a team and building great products that delight end users. • A drive for excellence and improvement. • A love of software and coding!

🏖️ Benefits

• The opportunity to have a positive, and genuine, impact on people’s lives. • Work with an amazing team of designers, engineers, academics and product people. • As a global company with premium offices worldwide, you will have a network of locales to exchange between as you grow with the company. • A competitive salary with 25 days holiday. • Private medical insurance, and a wide array of employee benefits and support in place. • Regular social activities.

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