Customer Success Associate

🔥 28 minutes ago

🇱🇰 Sri Lanka – Remote

💵 රු90k / month

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EKWA MARKETING.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📣 Marketing

🤝 B2B

Marketing • B2B

EKWA MARKETING is a client-focused marketing agency. The company's website structure (About Us, Services, Client Portfolio, Success Stories, Reviews) and multiple dedicated phone lines for new and existing clients signal a business that provides marketing and client-acquisition services to other organizations. The site layout and calls-to-action indicate ongoing client support and managed marketing engagements rather than a consumer product.

📋 Description

• Support the Customer Success Manager in daily operations to ensure client satisfaction and retention • Coordinate follow-up tasks and monitor client progress • Generate daily reports • Maintain up-to-date knowledge of customer needs and requirements • Correspond with clients and office staff via texts, emails, and calls • Address client queries within strict deadlines • Create slide decks, documents, and spreadsheets as needed • Learn new software for audit and analytical purposes • Extract information from clients' databases • Create management reports • Work additional hours when required • Complete assigned work according to deadlines

🎯 Requirements

• Outstanding communication skills in spoken and written English • Prior experience communicating with clients, foreign or local • Fundamental computer literacy • Knowledge of Skype, Zoom, and Google Docs/Spreadsheets applications • Experience in complaint management • Prior experience in customer service or a similar field • Ability to work 8 hours a day during specified night shifts aligned with US clients • Commitment to completing work according to deadlines • Full-time commitment • Must be a permanent citizen of Sri Lanka residing in Sri Lanka, or have a valid work permit to work in Sri Lanka • Personal computer capable of handling work tasks • Willingness to install and use tools such as Zoom, Skype, and Slack • Quiet, dedicated workspace for an 8-hour shift • Stable, high-speed internet • Secondary internet source for power outages • Acceptance of proposed gross salary of 90,000 LKR per month during six-month probation

🏖️ Benefits

• WFH - Work from the comfort of your own home • EPF/ETF enrollment as per Sri Lankan labor law • Probation confirmation increment after 06 months (conditions apply) • Paid Leave • Selected Professional Training & Certification programs • Annual Rewards based on performance and role (conditions apply) • Exposure to international clients • Opportunities for growth and knowledge in the marketing field

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