Client Success Lead

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Medical Wizard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

☁️ SaaS

🤝 B2B

SaaS • B2B

Medical Wizard is a healthcare practice management software provider that helps Australian private day surgeries, hospitals, and specialist clinics go paperless. It offers a subscription-based, cloud or on-premise platform with features like appointment scheduling, patient portal, multi-procedure billing, e-claims, theatre management, automated scanning, government compliance reporting, and integrations with third-party e-health solutions. The product emphasizes customisability, industry-focused support and training, and includes AI-enabled features to streamline workflows across front-desk to recovery.

📋 Description

• Lead and mentor the Client Success team. • Own customer onboarding, implementation and go-live processes. • Drive customer retention and customer health initiatives. • Manage escalations and strengthen customer relationships. • Develop and improve standard operating procedures. • Work closely with Sales, Product, Delivery, QA, Engineering and Finance. • Report on departmental KPIs and performance.

🎯 Requirements

• 5+ years in Customer Success, Account Management, Client Services or Software Implementations. • Previous leadership or team management experience. • Excellent spoken and written English. • Strong organisational, communication and stakeholder management skills. • SaaS or healthcare software experience is desirable. • Experience with CRM/project management platforms and AI productivity tools is advantageous.

🏖️ Benefits

• Negotiable salary based on experience