Senior Customer Engagement Manager

Job not on LinkedIn

🔥 1 hour ago

🇺🇦 Ukraine – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ELEKS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1991

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

ELEKS is a trusted partner for software engineering and technology consulting services, providing end-to-end solutions to help businesses achieve their software vision. They offer a wide range of services, including application development, cloud migration, AI consulting, and cybersecurity. ELEKS specializes in data strategy and intelligent automation to drive business growth and efficiency. They cater to various industries by delivering custom software tailored to sectors such as fintech, healthcare, energy, and more. With over 30 years of experience and a global presence, ELEKS is dedicated to innovation and ensuring seamless software delivery for their clients.

📋 Description

• Manage end-to-end bid processes, including RFI, RFP, and formal tender responses • Lead cross-functional teams and coordinate multiple stakeholders and parallel activities • Ensure high-quality, compliant, and competitive submissions • Manage technical and commercial proposal documentation • Interpret complex tender requirements • Develop proposal win strategies, executive summaries, and value propositions • Support bid development, document analysis, and proposal quality assurance using AI tools • Manage several complex bids simultaneously • Lead tender-based presales engagements for the Government Business Unit

🎯 Requirements

• 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry • Practical experience managing complex RFPs, RFIs, or formal tender submissions • Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities • Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models • Experience working with technical and commercial proposal documentation • Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements • Excellent written and verbal English communication skills (Advanced) • Ability to work independently, manage competing priorities, and deliver under strict deadlines • Strong stakeholder management, problem-solving, and decision-making skills • Experience managing government or public sector tenders (USA/UA) • Understanding of public procurement procedures, compliance requirements, and government contracting practices • Experience with structured bid management methodologies and APMP best practices • APMP/PMP certification or relevant • Experience developing proposal win strategies, executive summaries, and value propositions • Experience using AI tools to support bid development, document analysis, and proposal quality assurance • Experience managing several complex bids simultaneously • Strong ownership and accountability for bid outcomes • Excellent planning, prioritization, and time management • Attention to detail and commitment to quality • Proactive and assertive stakeholder communication • Ability to coordinate cross-functional teams without direct reporting authority • Resilience and adaptability in deadline-driven environments • Continuous improvement mindset

🏖️ Benefits

• Close cooperation with a customer • Challenging tasks • Competence development • Team of professionals • Dynamic environment with a low level of bureaucracy