Customer Success Manager

🔥 0 minutes ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ELSA, Corp

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

📚 Education

🔌 API

💰 $23M Series C - Elsa on 2023-09

Artificial Intelligence • Education • API

ELSA, Corp is an education technology company that provides an AI-powered English language speaking coach and speech analyzer. Its mobile app and platform use proprietary speech-recognition and machine learning models to give real-time, personalized feedback on pronunciation, intonation, fluency, grammar, and vocabulary. ELSA offers consumer subscriptions, enterprise solutions for companies and schools, and an API for businesses to integrate its speech recognition and pronunciation assessment capabilities.

📋 Description

• Manage a portfolio of strategic ELSA B2B customers to drive engagement, retention, and satisfaction • Partner with Sales on account strategies supporting upsell and renewal success • Develop tailored customer success plans for product adoption, business impact, and loyalty • Lead onboarding and implementation for new clients as a trusted advisor and product expert • Build executive relationships and advise client stakeholders on internal L&D strategies • Collaborate with Sales, Marketing, and Renewals on integrated customer programs and campaigns • Contribute to global Customer Success processes, playbooks, and enablement materials • Build a pipeline of new B2B opportunities in Thailand across corporate, education, and training center segments • Execute outreach through calls, emails, networking, and localized marketing campaigns • Conduct EdTech market research and identify trends, competitors, and opportunities • Track and report key performance metrics supporting market expansion goals

🎯 Requirements

• Fluency in Thai and English • 3+ years of experience in Customer Success, Account Management, Consulting, or Sales, preferably within SaaS or EdTech • Strong interpersonal skills with ability to build trusted relationships at senior levels within large, complex organizations • Familiarity with cross-functional teams including Sales, Product, and Marketing • Ability to manage high-touch enterprise clients and scaled long-tail customer strategies • Passion for coaching and mentoring others • Strategic, data-driven mindset with a bias for action • Curious, self-motivated, and committed to lifelong learning • Strong written and verbal communication skills • Excellent time and project management

🏖️ Benefits

• Competitive compensation and benefits • Remote-friendly work arrangement • Opportunity to work at the forefront of AI innovation in language learning • Lead meaningful projects • Work alongside a talented, passionate global team • Purpose-driven company committed to improving global communication