emerchantpay
201 - 500 employees
🛍️ eCommerce
💳 Fintech
eCommerce • Fintech • Payments
emerchantpay is a global payments solutions provider that offers end-to-end online and in-store payment services. Specializing in seamless payment integration, emerchantpay provides online payments, POS terminals, card issuing, and acquiring services. With a robust global acquiring network, they enable businesses to accept a wide array of payment methods and currencies, enhancing customer experience and operational efficiency. Emerchantpay also offers risk and fraud management tools, global payment methods, and detailed payment reporting for optimizing business operations. The company is registered and authorized as an electronic money institution by several financial authorities, including the UK FCA and the Bank of Lithuania, and acts as an ISO in the US. Serving industries like eCommerce, retail, digital goods, financial services, travel, and gaming, they are committed to improving conversion rates and mitigating risk for their global clientele.
Senior Technical Support Engineer
🕒 April 1
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emerchantpay
201 - 500 employees
🛍️ eCommerce
💳 Fintech
eCommerce • Fintech • Payments
emerchantpay is a global payments solutions provider that offers end-to-end online and in-store payment services. Specializing in seamless payment integration, emerchantpay provides online payments, POS terminals, card issuing, and acquiring services. With a robust global acquiring network, they enable businesses to accept a wide array of payment methods and currencies, enhancing customer experience and operational efficiency. Emerchantpay also offers risk and fraud management tools, global payment methods, and detailed payment reporting for optimizing business operations. The company is registered and authorized as an electronic money institution by several financial authorities, including the UK FCA and the Bank of Lithuania, and acts as an ISO in the US. Serving industries like eCommerce, retail, digital goods, financial services, travel, and gaming, they are committed to improving conversion rates and mitigating risk for their global clientele.
📋 Description
• To provide professional technical support to clients and partners of the company; • To perform technical administration of various systems such as Payment Gateway, eWallet, CRM, etc.; • To support and monitor the system applications; • To Create and update merchant client accounts in the system; • To assist clients during the integration period with our systems and support integrations to service providers; • To troubleshoot, report, and resolve issues in a timely manner; • To interact with other teams and clients to resolve issues; • To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients; • To participate in the weekly product release and execute tests, analyze results of test runs, and report those results; • To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.
🎯 Requirements
• 5+ years in a similar position • Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP • Familiar with the client/server model • Knowledge of HTML, CSS, and JavaScript • Familiar with MS Office applications (Word, Excel, Outlook, etc.) • Highly proficient in spoken and written English • Enthusiastic, hard-working and motivated team player with excellent communication skills. • Previous experience working in tech support for high-availability systems (1st or 2nd level) considered as an advantage • Knowledge of Ajax, XML, PHP, SQL and shopping carts or other eCommerce software considered as an advantage • Willingness to work on shifts considered as an advantage.
🏖️ Benefits
• Fast-growing payment company • Excellent working conditions, casual atmosphere, and state-of-the-art hardware • Modern, challenging, constantly growing business • Professional development - books, trainings, certifications, etc. • 25 days paid holiday, 1 day for every 2 years with us • Fully distributed and remote.
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