Operations Manager

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EMS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1964

💊 Pharmaceuticals

⚕️ Healthcare Insurance

🧘 Wellness

Pharmaceuticals • Healthcare Insurance • Wellness

EMS is the largest pharmaceutical laboratory in Brazil, recognized for its commitment to providing effective and affordable health solutions. With over 55 years in the industry, EMS operates in more than 40 countries and offers a diverse portfolio of products, including innovative treatments for chronic conditions such as obesity and diabetes. The company also emphasizes social responsibility and quality, investing in research and development to ensure high standards in the medications it produces.

📋 Description

• Responsible for managing the full operational workflow of the company’s recovery services business • Overseeing team members who identify potential claims, contact clients, sell recovery services, collect documents, and process claims • Ensuring leads are properly assigned and prospects contacted in a professional and compliant manner • Managing people, systems, reporting, and accountability for the company's operations

🎯 Requirements

• High school diploma required • Minimum associate degree required • Bachelor's degree in business administration, management, finance, accounting, legal studies, public administration, communications, operations management, or related field preferred • Experience in operations management, sales team supervision, administrative management, claims processing, customer service leadership, call center operations, document management, financial services support, public-record research, or back-office workflow coordination • Strong English written and verbal communication skills • Ability to supervise remote staff • Strong organizational skills • Ability to work with sensitive personal and financial information • Discipline to manage multiple files and deadlines

🏖️ Benefits

• None specified