Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🌐 Germany, United Kingdom, +2 more countries – Remote

🇩🇪 Germany – Remote 🇬🇧 United Kingdom – Remote 🇫🇮 Finland – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Enfuce

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Enfuce is a leading provider of secure, scalable, and compliant card issuing and payment processing solutions. Their cloud-based platform offers cutting-edge features such as advanced spend controls, digital wallets, fraud and dispute management, and 3D secure authentication with an exceptional uptime. Enfuce supports multi-currency and multi-country programs, making it easy for businesses to scale globally. As principal members of Visa and Mastercard, they ensure seamless and fast deployment of card services. Enfuce works with various industries, providing tailored solutions for banking, fintech, alternative lending, and more. Their commitment to innovation and customer-centric approach has made them a preferred partner for digital banking solutions.

📋 Description

• Develop and maintain trusted, long-term partnerships with key clients • Align client strategic goals with Enfuce solutions to drive revenue, retention, and mutual success • Act as lead commercial advisor and primary contact for executive stakeholders • Provide strategic guidance, navigate escalations, and represent customer needs internally • Identify and execute upselling, cross-selling, and solution adoption opportunities • Lead quarterly and executive business reviews covering KPIs, ROI achievements, and future opportunities • Monitor and interpret customer health signals and proactively mitigate risk • Collaborate with Sales, Product, Delivery, and Finance to deliver customer outcomes • Position Enfuce capabilities in strategic embedded finance and payments conversations • Champion customer feedback and contribute to product and service enhancements • Contribute to Customer Success process development and operational excellence • Mentor colleagues and contribute to team best practices

🎯 Requirements

• 5+ years of experience in a Senior CSM, Key Account Manager, or similar client-facing role within payments, fintech, or financial services • Proven success managing and growing high-value, complex enterprise accounts with multiple stakeholders and business units • Strong commercial mindset and track record of driving revenue through upselling, expansion, and strategic account development • Experience engaging with C-level stakeholders and navigating enterprise customer environments • Strong understanding of financial regulations, compliance requirements, and product offerings in BaaS, embedded finance, or issuer/processor environments • Data-driven decision-making, communication, planning, and prioritisation skills • Ability to balance strategic thinking with hands-on execution in a fast-paced environment • Ability to lead cross-functional collaboration across Sales, Legal, Product, and Technical Delivery • Customer advocacy and long-term success orientation • Fluency in English required • Experience with banks, fleet and mobility, or employee benefits customers is advantageous • Additional European languages are a plus

🏖️ Benefits

• High autonomy and ownership • Personal and professional growth opportunities • Flexible remote work, with work-from-anywhere flexibility up to 30 days • Supportive culture • Comprehensive benefits package • Employee stock option program • Flexible paid time off, up to 5 weeks of annual vacation days • Paid family leave, subject to country regulations • Hybrid or remote work options • Team activity budget for three quarters a year • Company-wide event in the fourth quarter • Depending on location: healthcare, pension, phone support, lunch, wellbeing and insurance benefits