Bilingual Dental Admin, Receptionist

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Entrepreneur Cooperative

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

📚 Education

B2B • Education • Entrepreneurship

Entrepreneur Cooperative is a community organization designed for founders and entrepreneurs looking to navigate business growth and exit strategies. By offering mentorship pairing seasoned entrepreneurs with newcomers, alongside customized educational initiatives, ECo fosters a supportive environment for members at various stages of their entrepreneurial journey. The cooperative model empowers members to shape the organization's direction, focused on mutual success through shared experiences and resources.

📋 Description

• Handle inbound and outbound patient calls in both English and Spanish • Respond to emails, texts, and patient inquiries professionally and promptly • Provide friendly, empathetic, and patient-centered customer service • Conduct appointment reminders and treatment follow-ups • Help improve patient engagement and treatment acceptance • Schedule, confirm, reschedule, and manage patient appointments efficiently • Coordinate calendars and optimize scheduling workflows • Ensure patient information and appointment details remain accurate and updated • Maintain smooth communication between patients and the dental team • Verify insurance eligibility, benefits, and coverage prior to appointments • Assist with billing coordination and payment posting • Support claims follow-up and insurance documentation processes • Help patients understand coverage and payment-related information • Manage patient intake and demographic updates • Maintain accurate digital records and documentation • Support data entry, reporting, and administrative workflows • Ensure all records remain organized and HIPAA compliant • Assist with additional operational tasks to support office efficiency

🎯 Requirements

• Fluent in both English and Spanish (spoken and written) — REQUIRED • English proficiency level: C1 or higher required • Clear and professional communication skills with a neutral accent preferred • Minimum 1–2 years of experience in: U.S. dental administration, U.S. healthcare administration, Dental front desk support, Medical scheduling or insurance coordination • Strong understanding of: Dental workflows, Insurance verification, Appointment scheduling, Patient communication • Experience using dental PMS platforms such as: Dentrix, Eaglesoft, Open Dental, Similar systems • Strong multitasking and organizational abilities • High attention to detail and professionalism • Comfortable working independently in a remote environment • Strong sense of accountability, confidentiality, and HIPAA compliance