Intake Specialist, Bilingual English/Spanish

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🕒 March 20

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HireHawk

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🎯 Recruiter

B2B • Recruitment • Human Resources

HireHawk is a recruitment service that specializes in building fully vetted global teams for companies, significantly reducing hiring costs by up to 80%. They provide a comprehensive solution encompassing planning, sourcing, vetting, hiring, payroll management, and compliance, all designed to streamline the hiring process. HireHawk also focuses on optimizing the candidate experience with extensive screening, rapid sourcing, and competitive compensation packages, ensuring that every hire meets the specific needs of their clients.

📋 Description

• Handle inbound calls, emails, and/or chat from prospective clients • Conduct initial intake interviews and gather relevant information • Accurately document client details in CRM or internal systems • Assess inquiries and route cases to the appropriate team • Follow up with leads to ensure completion of intake process • Maintain a high level of professionalism and empathy in all interactions • Meet response time and conversion KPIs

🎯 Requirements

• Minimum of 2 years of professional experience as an Intake Specialist. • Fluent verbal and written communication skills in both English and Spanish. • Working knowledge of personal injury legal terminology and standard intake procedures. • Proficiency with CRM or legal case management softwares. • Strong organizational skills with high attention to detail in documentation and client information management. • Ability to manage multiple client inquiries simultaneously in a high-volume, fast-paced environment. • Reliable high-speed internet and availability to work consistently during US Time Zones. • High school diploma or equivalent required. • Strong commitment to confidentiality and adherence to legal and ethical professional standards. • Demonstrated empathy and professionalism when supporting potential personal injury clients during initial intake conversations.

🏖️ Benefits

• Access to a **$200K+ perk marketplace** with discounts on 150+ global services. • Option to **withdraw up to 50% of approved earnings** before payday.