Customer Success Specialist

🔥 14 hours ago

🇵🇭 Philippines – Remote

💵 $20k - $24k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Envision Horizons

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🛍️ eCommerce

📣 Marketing

🤝 B2B

eCommerce • Marketing • B2B

Envision Horizons is an eCommerce growth and advertising agency that helps consumer brands scale on Amazon and other marketplaces. The company's website and marketing emphasize Amazon Growth, Marketplace Mastery, Performance Accelerators, Advertising Services (including Amazon Advertising, Amazon DSP, and AMC), data-driven audits and recap guides (e. g. , Prime Day recaps), and thought leadership (newsletter and blog) for brand executives. Envision Horizons positions itself as a partner for brands seeking marketplace strategy, paid media/advertising execution, and performance optimization across eCommerce channels.

📋 Description

• Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution • Write and optimize TikTok Shop product listing copy and imagery for content and compliance standards • Monitor shop-health indicators, order performance, fulfillment metrics, customer feedback, and other KPIs; escalate issues and risks • Resolve listing, inventory, fulfillment, returns, and policy-related issues; track support tickets and follow up • Maintain operational trackers for inventory, orders, listings, promotions, account issues, and platform-support cases • Keep product information, creative assets, prices, inventory levels, and product attributes accurate and current • Document processes, recurring issues, resolutions, and standard operating procedures • Assist with product creation, bulk uploads, product-feed troubleshooting, listing updates, and catalog-quality checks • Coordinate product information, imagery, claims support, documentation, inventory details, and creative assets from teams and clients • Set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives • Conduct competitive, product, keyword, and trend research • Write compelling CRM messaging to targeted customer segments • Convert call notes and discussions into action items in Asana or similar project-management platforms • Track tasks, owners, due dates, and dependencies, and follow up with internal teams • Coordinate among Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams • Align TikTok Shop execution with client priorities, inventory, promotions, launches, seasonal moments, and campaign timing • Surface cross-channel dependencies and risks • Maintain project trackers and provide status updates • Build recurring performance reports, client dashboards, trackers, and reporting sheets • Compile TikTok Shop data on sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop health • Support client updates, QBR materials, meeting agendas, and presentation slides • Draft internal and client-facing status updates for Account Manager review • Organize data, insights, and open questions connecting TikTok Shop performance to broader Amazon and e-commerce conversations • Maintain records of client requests, decisions, deliverables, and next steps

🎯 Requirements

• 1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing • At least one year of hands-on TikTok Shop experience, including familiarity with TikTok Seller Center • Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop • Strong written and verbal English communication skills • Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines • Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel • Able to work effectively with cross-functional and global teams • Bachelor’s degree or equivalent relevant experience • Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform is preferred • Experience with TikTok Shop-adjacent tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, or Reacher is nice to have • Experience with Asana and Slack is a plus

🏖️ Benefits

• Remote work flexibility and autonomy • Open leadership and mentorship • Upskilling and career pathing opportunities • Opportunity to work with exciting global brands • Inclusive environment • Equal Opportunity Employer