B2B Partner Operations Specialist – Fintech, Payments

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🔥 0 minutes ago

🌐 Belgium, France, +3 more countries – Remote

🇧🇪 Belgium – Remote 🇫🇷 France – Remote 🇩🇪 Germany – Remote 🇳🇱 Netherlands – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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EPI Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

EPI Company is reshaping the future of payments with Wero, a European-made digital payments solution that enables instant, cross-border transactions for consumers and businesses. The company operates as a remote-first, Europe-based team building payment platform and wallet products, focusing on digital sovereignty, compliance, and seamless payment experiences across markets.

📋 Description

• Serve as the primary relationship contact for assigned member banks, PSPs, and other B2B partners • Build and maintain trusted long-term relationships through regular check-ins and proactive communication • Represent member bank needs and feedback across EPI teams • Own and manage support cases through Jira Service Desk, ensuring timely follow-up and resolution in line with SLOs • Identify recurring themes and drive root-cause resolution • Analyze support data, incident trends, SLO performance, and member bank health metrics using tools such as Databricks • Translate findings into actionable insights and present KPI reporting and trend analyses • Lead proactive and reactive communication during incidents, service changes, and general updates • Coordinate advisory conversations to help member banks improve their consumer services • Escalate and resolve complex issues with internal teams • Keep member banks informed during major incidents from detection through resolution • Collaborate with second- and third-line teams to improve product functionality and member bank experience • Channel partner insights and data analyses into process and product improvement proposals • Support member banks during onboarding with training and guidance • Coordinate and maintain access rights according to RBAC roles • Keep the internal knowledge base up to date • Streamline internal processes and improve tool usage across the support function

🎯 Requirements

• 3+ years of experience in B2B partner support or client-facing operations, ideally in fintech, payments, or tech • Strong written and verbal communication skills in English • Additional European languages (French, German, Dutch) are a strong plus • Genuine interest in payments and understanding of EPI’s value to member banks and end users • Experience building and maintaining relationships with external partners such as banks and PSPs • Experience running regular check-ins and operational reviews • Comfortable presenting data, SLO performance, and operational insights to internal and external audiences • Ability to perform data analysis in Excel, Databricks, or similar tools • Excellent problem-solving skills and attention to detail • Ability to prioritise and stay organised in a fast-paced, multi-stakeholder environment • Experience with Jira Service Management or similar case management/CRM tools is essential • Openness to feedback, a growth mindset, and ability to adapt quickly

🏖️ Benefits

• Remote-first culture with quarterly and annual all-staff in-person meetups • Possibility to work from another EU country for up to 3 months per year • Competitive compensation package • Performance-based bonus • Thoughtfully designed, high-quality benefits program • Learning & development budget: €5,000 training budget per year • Opportunity to be part of a multicultural European company