Customer Success Manager

🔥 1 minute ago

🇦🇺 Australia – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Tenable is a cybersecurity company focused on providing exposure management solutions. Its Tenable One platform offers comprehensive visibility into an organization's attack surface, helping businesses anticipate and prevent likely cyber attacks by effectively communicating and managing cyber risks. Tenable's solutions include vulnerability management, cloud security, OT/IoT security, and identity exposure management. The company is recognized for its excellence in vulnerability management, offering leading solutions that integrate various security aspects such as Active Directory compliance, cyber insurance, and zero trust environments. Tenable is a trusted partner for more than 44,000 customers worldwide, providing advanced insights and intelligence through Tenable Research, making it a leader in managing the modern attack surface across IT and OT infrastructures.

📋 Description

• Act as a trusted advisor for strategic accounts • Drive customer retention, expansion, and satisfaction • Lead onboarding for high-value or complex accounts • Build and maintain strategic relationships with senior stakeholders • Own and execute renewal and expansion strategies using the MEDDPICC sales methodology • Monitor adoption rates, customer satisfaction scores, and customer health metrics • Identify risks, mitigate challenges, and implement advanced adoption strategies • Use advanced knowledge of Tenable’s product suite to design tailored adoption strategies • Advocate for customers internally and communicate feedback to influence product roadmaps and service enhancements • Collaborate with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support • Mentor Associate and Customer Success Managers • Refine customer success frameworks, tools, and processes

🎯 Requirements

• BA/BS degree or equivalent work experience • 8+ years in customer-facing roles • 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement • Expertise managing high-value SaaS or subscription-based accounts • Experience driving adoption and delivering measurable outcomes • Strong relationship management skills with senior stakeholders • Success meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction • Deep understanding of Customer Success best practices, including metrics-driven approaches to customer health and adoption • Exceptional written and verbal communication, problem-solving, and time-management skills • Proficiency in Salesforce.com and Google Suite • Ability to manage multiple accounts and priorities in a fast-paced, revenue-focused environment • Experience mentoring or coaching team members • Ability to travel up to 40% to support customer engagements or attend business events

🏖️ Benefits

• Equal Employment Opportunity commitment • Reasonable accommodation during the application or recruiting process for disabilities • Support and resources to do meaningful work • Collaborative culture of belonging, respect, and excellence