Senior Technical Support Engineer

🔥 1 minute ago

🌐 United Arab Emirates (UAE), Saudi Arabia – Remote

🇦🇪 United Arab Emirates (UAE) – Remote 🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tenable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

Tenable is a cybersecurity company focused on providing exposure management solutions. Its Tenable One platform offers comprehensive visibility into an organization's attack surface, helping businesses anticipate and prevent likely cyber attacks by effectively communicating and managing cyber risks. Tenable's solutions include vulnerability management, cloud security, OT/IoT security, and identity exposure management. The company is recognized for its excellence in vulnerability management, offering leading solutions that integrate various security aspects such as Active Directory compliance, cyber insurance, and zero trust environments. Tenable is a trusted partner for more than 44,000 customers worldwide, providing advanced insights and intelligence through Tenable Research, making it a leader in managing the modern attack surface across IT and OT infrastructures.

📋 Description

• Serve as the primary technical liaison between customers and Tenable internal groups, including Product Management, Sales, and R&D • Analyse and clarify customer technical inquiries • Analyse vulnerability scan results, system audits, and log events • Recreate customer software issues in a lab environment • Use AI-driven technologies to automate routine tasks and focus on complex technical challenges • Maintain in-depth knowledge of Tenable products and information security best practices • Create and publish solution knowledge for reuse by customers and Tenable employees • Provide technical support for vulnerability assessment and compliance auditing software • Help customers with Nessus scanners, log correlation, and real-time vulnerability analysis

🎯 Requirements

• Sunday to Thursday working week • Fluent Arabic speaker • Bachelor’s degree in IT or Computer Science (or equivalent experience) • 2+ years professional experience with networking (TCP/IP), OS administration (Linux/Windows/MacOS), patch deployment, and system configuration • Experience providing technical support to enterprise clients and troubleshooting complex issues in production or customer environments • Network security experience is a plus • Familiarity with Artificial Intelligence (AI) • Knowledge of computer, network, and application security • Strong analytical and problem-solving skills • Excellent written and verbal communication • Ability to manage multiple priorities in a fast-paced environment • Availability to work weekends as part of a rotation and holidays • Familiarity with Nessus or similar tools is a bonus • Experience with ticketing systems such as JIRA, Salesforce, or Zendesk is ideally desired • Log analysis using a SIEM product is ideally desired • Database technologies and SQL knowledge is ideally desired • Cloud/Virtualization technologies such as AWS, Azure, Docker, or Kubernetes are ideally desired • Fundamental understanding of programming languages is ideally desired • Experience with certificates and CAs is ideally desired • Basic understanding of reviewing PCAPs with tools such as Wireshark is ideally desired

🏖️ Benefits

• Support and resources to do meaningful work • Culture of belonging, respect, and excellence • Collaboration with talented and passionate industry professionals • Equal employment opportunity • Reasonable accommodation during the application or recruiting process