Espressive
51 - 200 employees
🤖 Artificial Intelligence
🏢 Enterprise
☁️ SaaS
💰 $30M Series B on 2020-03
Artificial Intelligence • Enterprise • SaaS
Espressive is a company that provides a generative AI-based digital workplace assistance platform designed to improve employee and agent productivity. Their flagship product, Barista, serves as an employee co-pilot that uses artificial intelligence and automation to address workplace questions and streamline service desk operations. Espressive focuses on enhancing employee self-help and service desk operations with features like conversational AI, omni-channel support, and analytics. Their solutions are tailored for various departments including IT, HR, and facilities, and offer integrations with enterprise software such as ServiceNow. Espressive emphasizes fast deployment, robust automation, and high ticket deflection rates to support enterprise and global scalability.
Technical PS Consultant
Job not on LinkedIn
🕒 March 29
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Espressive
51 - 200 employees
🤖 Artificial Intelligence
🏢 Enterprise
☁️ SaaS
💰 $30M Series B on 2020-03
Artificial Intelligence • Enterprise • SaaS
Espressive is a company that provides a generative AI-based digital workplace assistance platform designed to improve employee and agent productivity. Their flagship product, Barista, serves as an employee co-pilot that uses artificial intelligence and automation to address workplace questions and streamline service desk operations. Espressive focuses on enhancing employee self-help and service desk operations with features like conversational AI, omni-channel support, and analytics. Their solutions are tailored for various departments including IT, HR, and facilities, and offer integrations with enterprise software such as ServiceNow. Espressive emphasizes fast deployment, robust automation, and high ticket deflection rates to support enterprise and global scalability.
📋 Description
• Drive customer success through the successful delivery of Barista implementations • Partner with customers to translate business requirements into practical solutions • Guide deployment activities • Help deliver a strong employee experience through effective use of the Barista platform • Responsible for the design, configuration, testing, and support of Barista solutions, including third party integrations and related implementation components • Work closely with customers and internal teams to ensure solutions are delivered accurately, efficiently, and in alignment with project scope and best practices
🎯 Requirements
• Experience in customer facing roles across enterprise pre sales or delivery • Hands on experience with enterprise ITSM platforms such as ServiceNow, Ivanti, Jira, and similar tools • 3 to 5 years of experience in a technical consulting or customer success role strongly preferred • Ability to rapidly embrace and learn new AI/ML/NLP technologies • ITSM or HR domain knowledge and familiarity with industry best practices • Familiarity with agentic AI and its practical applications • A solid foundational understanding of cloud applications, ITSM, ITIL, and CMDB concepts • Experience in one or more scripting languages, including Python, Perl, Unix shell, or Windows shell
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