Automation Engineer – DERMS

🔥 16 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 QA Automation Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ETAP - Operation Technology, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

🔧 Hardware

Energy • Hardware

ETAP - Operation Technology, Inc. is the global market and technology leader in modeling, design, analysis, optimization, monitoring, control, and automation software for electrical power systems. Founded in 1986 and headquartered in Irvine, California, ETAP has been providing energy management solutions to design, operate, and automate power systems for over 35 years. The company's specialties include power system software, electrical analysis software, renewable energy management, smart grid solutions, and advanced distribution management systems, making it a comprehensive provider for generation, transmission, and distribution power systems.

📋 Description

• Own and resolve Level 1 support tickets for ETAP real-time automation and control solutions globally through Jira • Meet a target 24-hour response and resolution discipline on standard incidents • Perform first-line diagnosis by reproducing issues, isolating root causes, determining whether problems are configuration, integration, or product-level, and resolving or routing them • Troubleshoot Intelligent Load Shedding schemes, including load preservation, restoration, and shedding validation logic • Troubleshoot Automatic Generation Control functions, including load frequency control, area control error, and generator power sharing • Provide broader support for DERMS solutions, including microgrid and power plant control systems • Communicate resolutions, root causes, and next steps to global clients and regional teams in written English • Maintain and expand the Global Support knowledge base • Prepare complete pre-diagnosis documentation before escalating cases to Level 2 • Coordinate with Global Support leadership on ticket priorities, status visibility, and escalation decisions

🎯 Requirements

• Advanced English proficiency (C1 or higher) • Demonstrated hands-on competency delivering or supporting ETAP Intelligent Load Shedding (ILS) and Automatic Generation Control (AGC) projects • Working familiarity with eSCADA and PSMS • Prior ETAP project execution or technical support experience in a client-facing context • Systematic and methodical troubleshooting ability • Strong written communication skills • Ability to manage multiple concurrent support cases across clients, priorities, and time zones • Exposure to ETAP uGrid (Microgrid Controller) or Power Plant Controller (PPC) is a plus • Hands-on experience with DNP3, Modbus, or IEC 61850 is a plus • Experience using Jira or comparable ticketing platforms is a plus • Background in utility, generation, or industrial environments is a plus • Successful applicants must pass a comprehensive background check • Proof of work authorization may be required as part of the background check

🏖️ Benefits

• Equal Opportunity Employer and inclusive workplace culture • Comprehensive background check before employment, conducted in accordance with local laws • Workplace where employees are treated with dignity and respect • Diversity and expertise valued