Head of Operations Engineering

🔥 1 hour ago

🇦🇺 Australia – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 15%

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EtherMail

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11 - 50 employees

Founded 2022

💼 Consulting

📣 Marketing

✈️ Travel

💰 $4M Seed Round on 2023-03

Consulting • Marketing • Travel

EtherMail is a cutting-edge link in bio tool designed to help creators, influencers, and small businesses simplify the way they share their online content. It allows users to aggregate and customize links to their various social media profiles, websites, and products into a single, easily accessible landing page. With over 50 million users worldwide, EtherMail not only provides a platform for sharing content but also includes powerful analytics and monetization features, making it an invaluable resource for those looking to grow and engage their audience online.

📋 Description

• Find and prioritise operational improvement opportunities based on impact, effort, and risk • Redesign workflows, clarify ownership, and improve handovers within and across teams • Lead initiatives from problem definition and business case through implementation, training, rollout, and sustained adoption • Set the direction and roadmap for Linktree’s internal tooling platform • Build reusable capabilities and make build, buy, integrate, or retire decisions • Own reliability, security, maintainability, and cost of internal tools • Run and improve mission-critical systems used by teams such as Customer Support • Champion practical uses of AI and automation through coaching, training, and reusable examples • Develop engineers and connect their work to operational priorities • Track turnaround time, manual effort, quality, and adoption to guide improvements

🎯 Requirements

• Experience improving how teams and businesses operate, with measurable gains in efficiency, speed, and quality • Business process improvement experience, including workflow mapping, bottleneck and root-cause identification, and cross-functional process redesign • Stakeholder management and cross-functional leadership experience • Proven change management experience from engagement through communication, training, rollout, and sustained adoption • End-to-end delivery experience from discovery and business case through implementation and ongoing improvement • Understanding of internal tools, integrations, automation, and AI for improving operations • Ability to translate business needs into technical requirements and make build, buy, or integrate decisions • Experience leading a small engineering team • Coaching experience helping colleagues improve processes and tools

🏖️ Benefits

• An annual wellbeing allowance for fitness memberships, development courses, childcare, travel, charitable donations, pet insurance, and home office set-up • 100% coverage (and 80% for dependents) of monthly premiums for medical, dental, vision, disability, and life insurance for US-based employees • Employer contribution towards retirement • Generous time off for vacation, holidays, parental leave, volunteer time, and other categories • Employee stock option program • Fully remote or hybrid work setup • Flexible scheduling and async work • Family-friendly and Zoom-casual culture

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